Shift Leader: High-Energy Store Captain

Rally House; Little Rock (AR); On-site; USD 20,000 - 23,000; Part time

Job summary

Rally House is seeking a Team Captain to guide store teams on the sales floor, sustain high energy, and model exceptional service. This role provides shift leadership, coaching, and hands-on support to ensure engaging guest experiences and strong operational execution.

Ideal candidates bring retail experience, strong communication, and a passion for sports. The position offers part-time hours, on-site work, and opportunities to drive promotional events and local sports engagements.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Support onboarding and training of new team members
• Help maintain a high-energy, high-commitment store culture
• Model service behaviors and standards consistently
• Provide in-the-moment coaching and feedback to team members
• Prioritize and delegate tasks during shifts to ensure execution
• Serve as a go-to resource for basic operational questions
• Validate completion of daily operational routines
• Escalate operational risks and gaps to leadership quickly
• Lead recovery, replenishment, and fixture resets during shifts
• Ensure merchandising standards are maintained throughout the day
• Guide Teammates on visual standards and product placement
• Support visual transitions and floor sets
• Lead the floor to ensure service coverage and prioritize guests
• Reinforce the Party service model and behaviors
• Handle escalated customer concerns with confidence and professionalism
• Monitor service execution and adjust staffing or focus as needed
• Drive sales during assigned shifts through guest focus and urgency
• Coach team members to maximize guest opportunities
• Support execution of promotions, hot markets, and events

Skills

Team leadership

Customer service

Action oriented

Directing work

Job description

Rally House is seeking a Team Captain to guide store teams on the sales floor, sustain high energy, and model exceptional service. This role provides shift leadership, coaching, and hands-on support to ensure engaging guest experiences and strong operational execution.

Ideal candidates bring retail experience, strong communication, and a passion for sports. The position offers part-time hours, on-site work, and opportunities to drive promotional events and local sports engagements.