Taxpayer Support Specialist

New York State Department of Taxation and Finance; City of Schenectady (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

The New York State Department of Taxation and Finance – Schenectady is seeking hourly customer service staff to handle inbound calls from taxpayers and state agencies, providing professional, confidential assistance. Under supervision, you will research information, route calls, document interactions, and explain agency policies.

Strong communication and proficiency with Excel, Word, and Outlook are preferred. On-site position at Via Port Mall, Schenectady.

Qualifications

• strong communication skills.
• ability to communicate professionally while representing the department.

Responsibilities

• Answer inbound calls from taxpayers and select state agencies in a timely and friendly manner.
• Provide excellent customer service while safeguarding confidential information.
• Evaluate problems, inquiries and complaints of the callers and provide proper solutions to them.
• Research needed information using available and provided resources.
• Route calls to other team members and/or specified departments whenever needed.
• Make relevant notes from customer interactions.
• Report on customer feedback.
• Complete call logs and reports.
• Enter and/or retrieve information from computer databases.
• Explain agency and program policies and procedures.

Skills

strong communication

professional representation

Job description

The New York State Department of Taxation and Finance – Schenectady is seeking hourly customer service staff to handle inbound calls from taxpayers and state agencies, providing professional, confidential assistance. Under supervision, you will research information, route calls, document interactions, and explain agency policies.

Strong communication and proficiency with Excel, Word, and Outlook are preferred. On-site position at Via Port Mall, Schenectady.