Taxpayer Services Specialist I

Southern Arkansas University; Town of Rotterdam (NY); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Southern Arkansas University is hiring a Taxpayer Service Representative 1 or Trainee in Town of Rotterdam, New York. This role involves conducting telephone interviews with taxpayers to obtain information and manage inquiries regarding tax assessments.

The ideal candidate will have experience in customer service and a thorough understanding of New York State Tax Laws. Responsibilities include navigating computer applications and ensuring compliance with confidentiality rules. Mandatory overtime can be required for this position.

Qualifikationen

• One year experience in providing information and resolving inquiries.
• Two years experience in explaining programs or reconciling accounts.

Aufgaben

• Conduct telephone interviews with taxpayers.
• Address inquiries from businesses and individuals.
• Navigate various computer applications to update records.
• Interpret New York Tax Laws and Department policies.

Kenntnisse

Communication

Problem-solving

Data analysis

Customer service

Jobbeschreibung

Southern Arkansas University is hiring a Taxpayer Service Representative 1 or Trainee in Town of Rotterdam, New York. This role involves conducting telephone interviews with taxpayers to obtain information and manage inquiries regarding tax assessments.

The ideal candidate will have experience in customer service and a thorough understanding of New York State Tax Laws. Responsibilities include navigating computer applications and ensuring compliance with confidentiality rules. Mandatory overtime can be required for this position.