Taxpayer Support & Data Entry Specialist

Neumo; Birmingham (AL); Hybrid; USD 28,000 - 29,000; Part time

Benefits offered by this job

Competitive benefits

Job summary

Neumo in Birmingham, AL, is seeking a Revenue Officer for a part-time, hourly role to deliver high-quality service and accurate data entry. You will support taxpayers by phone, email, and correspondence related to local business licenses and sales/use tax online systems.

The position requires 1–3 years in office settings with strong customer service skills and proficiency in Word, Excel, and Outlook. This role emphasizes accuracy, timely responses, and a team-oriented approach.

Qualifications

• Minimum 1–2 years in an office with phone duties.
• At least 3 years of customer service experience.
• Proficient in Word, Excel and Outlook.
• Familiarity with business tax requirements in Alabama is advantageous.

Responsibilities

• Handle a high volume of inbound and outbound phone calls.
• Offer online support to taxpayers via email and online systems.
• Draft and respond to emails with clear, accurate information.
• Accurately enter and update data in relevant systems.
• Meet deadlines with minimal supervision and manage time efficiently.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Microsoft Word

Excel

Outlook

10-key typing

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hourly Part Time Birmingham, AL, US

11 days ago Requisition ID: 2815

Salary Range: $20.00 To $21.00 Hourly

Job Summary: A Revenue Officer is responsible for delivering high-quality customer service and accurate data entry. This role involves supporting taxpayers through phone calls, emails, and correspondence related to local business licenses and sales and use tax online systems.

Duties and Responsibilities:

• Handle a high volume of inbound and outbound phone calls, providing clear and concise information to taxpayers.
• Offer online support to taxpayers, addressing inquiries and resolving issues promptly.
• Communicate effectively through email, drafting correspondence and responding to inquiries.
• Accurately enter and update data in relevant systems, ensuring data integrity.
• Meet deadlines with minimal supervision, managing time efficiently.
• Perform other duties as assigned.

Education and Experience:

• Minimum of 1-2 years of experience in an office environment with significant inbound and outbound phone responsibilities.
• At least 3 years of customer service experience.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Familiarity with business tax requirements in Alabama, California, Louisiana, Georgia, and Texas is advantageous.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills with the ability to communicate effectively with customers and colleagues.
• Proficient in 10-key typing with a speed of 10,000+ keystrokes per hour.
• Keen attention to detail, capable of proofreading correspondence and identifying errors.
• Ability to read and interpret city and county tax ordinances.
• Competence in preparing routine correspondence with minimal guidance.
• Strong mathematical skills, including performing basic computations using calculators or spreadsheet software.
• Problem-solving abilities to satisfactorily resolve routine situations based on supervisor’s guidance or established instructions.
• The noise level in the work environment is usually moderate, typical of an office setting.
• The employee will work at an individual workstation, utilizing a telephone and computer.

Physical Demands:

• Must be able to remain stationary for most of the day.
• Constant operation of a computer and other office productivity machinery, such as a printer or copy machine.
• Occasional movement within the office to access files or office equipment.
• Frequent communication via telephone, requiring clear and effective speech.

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.