Taxpayer Services Tech Support Specialist

Internal Revenue Service; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Internal Revenue Service is seeking candidates for a GS-05 level position in Taxpayer Services, with opportunities in EPSS and E-Help Desk Operations. Applicants may have public, private, or volunteer experience, and should indicate dates and hours worked on resumes.

The role emphasizes resolving records and customer inquiries while adhering to established guidelines. Qualifications include 1 year of specialized experience at the GS-04 level or four years of higher education in any field, plus

Qualifications

• 1 year specialized experience at GS-04 level in federal service.
• Experience researching records, documents, or financial accounts for resolution.
• Experience resolving technical system and application problems/errors.
• Experience communicating with customers orally or in writing.
• Experience following organizational procedures using established guidelines.
• Experience with computer systems and software applications.
• OR Completed four (4) years above high school in any field, in an accredited school or university.
• OR A combination of experience as described above.

Skills

Customer communication

Problem resolution

Documentation

Computer systems

Education

High school diploma or equivalent

Four years above high school in any field

Job description

Internal Revenue Service is seeking candidates for a GS-05 level position in Taxpayer Services, with opportunities in EPSS and E-Help Desk Operations. Applicants may have public, private, or volunteer experience, and should indicate dates and hours worked on resumes.

The role emphasizes resolving records and customer inquiries while adhering to established guidelines. Qualifications include 1 year of specialized experience at the GS-04 level or four years of higher education in any field, plus