Taxpayer Services Support Technician

Internal Revenue Service; Chamblee (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Internal Revenue Service is seeking qualified applicants for Taxpayer Services positions across multiple units, including Customer Account Services and EPSS. These positions may be filled at the GS-05 level with one year of specialized experience at GS-04 or equivalent. Federal experience is not required.

Applicants must meet education and age requirements and provide employment dates and hours on their resume. Close date info is provided in the announcement.

Qualifications

• Experience researching and reviewing records or financial accounts for resolution.
• Experience resolving technical system and application problems.
• Experience communicating with customers orally or in writing.
• Experience following organizational procedures using established guidelines.
• Experience with computer systems and software applications.
• Four years above high school in accredited school/college.
• Or a combination of the above.

Skills

Customer communication

Record review

Technical problem solving

Procedural compliance

Education

Four years above high school (education)

Tools

Computer systems & software

Job description

Internal Revenue Service is seeking qualified applicants for Taxpayer Services positions across multiple units, including Customer Account Services and EPSS. These positions may be filled at the GS-05 level with one year of specialized experience at GS-04 or equivalent. Federal experience is not required.

Applicants must meet education and age requirements and provide employment dates and hours on their resume. Close date info is provided in the announcement.