Tax Examining Technician

Internal Revenue Service; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Internal Revenue Service is seeking candidates for a GS-05 level position in Taxpayer Services, with opportunities in EPSS and E-Help Desk Operations. Applicants may have public, private, or volunteer experience, and should indicate dates and hours worked on resumes.

The role emphasizes resolving records and customer inquiries while adhering to established guidelines. Qualifications include 1 year of specialized experience at the GS-04 level or four years of higher education in any field, plus

Qualifications

• 1 year specialized experience at GS-04 level in federal service.
• Experience researching records, documents, or financial accounts for resolution.
• Experience resolving technical system and application problems/errors.
• Experience communicating with customers orally or in writing.
• Experience following organizational procedures using established guidelines.
• Experience with computer systems and software applications.
• OR Completed four (4) years above high school in any field, in an accredited school or university.
• OR A combination of experience as described above.

Skills

Customer communication

Problem resolution

Documentation

Computer systems

Education

High school diploma or equivalent

Four years above high school in any field

Job description

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Position(s) are to be filled in the following area(s): TS - Non Service Center - Customer Account Services, Electronic Products & Services Support (EPSS), E-Help Desk Operations

If you are selected for a location that you selected, that location will become your official post of duty. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.

To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS

Specialized Experience/ Education GS-05: To be eligible for this position, you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service.

Specialized experience for this position includes experience that is in or related to this position and provided you with the particular knowledge, skills and abilities to perform successfully the duties of this position.

• Experience researching and reviewing records, documents or financial accounts for resolution
• Experience resolving technical system and application problems/errors
• Experience communicating with customers orally or in writing
• Experience following organizational procedures using established guidelines
• Experience with computer systems and software applications
• OR Completed four (4) years above high school in any field, in an accredited business, secretarial or technical school, junior college, college or university
• OR A combination of experience or a combination of experience as described above. AND

AND You must also meet the following requirements:

MINIMUM AGE REQUIREMENT

Minimum age for federal employment is 18 years old, or at least 16 years old and have:

• Graduated from high school or been awarded a certificate equivalent to graduating from high school
• Completed a formal vocational training program
• Received a statement from school authorities agreeing with your preference for employment rather than continuing your education

For more information on qualifications please refer to OPM's Qualifications Standards.