Computer Assistant

Internal Revenue Service; United States; On-site; USD 48,000 - 72,000; Full time

Job summary

The Internal Revenue Service is seeking qualified candidates for Taxpayer Services - Accounts Management - Embedded Quality roles. The positions emphasize specialized experience with automated processing systems, data analysis, and technical support across the federal IT landscape.

Applicants should be aware of Time After Competitive Appointment (TACA) and Time-in-Grade (TIG) requirements, with progression through GS-07 to GS-09 levels based on experience and performance.

Qualifications

• Specialized experience at GS-07 level or higher is required.
• Experience at GS-08 or GS-09 level preferred and may include responsibilities described for those grades.
• Time-in-grade and time-after competitive appointment requirements apply as described in the Qualifications Standards.

Responsibilities

• Provide technical support for automated computer processing systems.
• Analyze system data, reports, and diagnostics to identify processing problems.
• Research system requirements and transaction issues to determine causes and implement corrective actions.
• Coordinate with users, programmers, and system support personnel to resolve hardware and software problems.

Skills

Automated processing systems

Data analysis

Problem identification and reporting

Testing and implementation support

Job description

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Taxpayer Services (TS) - Accounts Management - Embedded Quality This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units.

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part‑timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

QUALIFICATION REQUIREMENTS

To qualify for this position, you must meet the qualification requirements outlined below:

SPECIALIZED EXPERIENCE GS-07

To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service.

• Experience operating computer equipment and assisting with automated computer processing systems
• Reviewing computer reports and system information to identify errors
• Recognizing and reporting hardware, software, processing problems
• Assisting with testing, installing, and implementing system updates and changes

SPECIALIZED EXPERIENCE GS-08

To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service.

• Experience operating computer equipment and providing support for automated computer processing systems
• Analyzing data and reviewing computer reports and diagnostic information to identify problems/errors
• Researching system requirements, computer program processes, and transaction issues to determine causes
• Recognizing and correcting hardware and software problems
• Reporting findings to users, programmers, and system support personnel

SPECIALIZED EXPERIENCE GS-09

To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service.

• Experience providing technical support for automated computer processing systems
• Analyzing system data, computer reports, and diagnostic information to determine causes of processing problems/errors
• Researching system requirements, computer program processes, and transaction issues
• Developing and recommending corrective actions
• Coordinating with users, programmers, and system support personnel to resolve hardware and software problems
• Assisting with testing and implementation of program changes and system updates

AND You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
• TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.