IT Support Specialist - Systems & Diagnostics

Internal Revenue Service; United States; On-site; USD 48,000 - 72,000; Full time

Job summary

The Internal Revenue Service is seeking qualified candidates for Taxpayer Services - Accounts Management - Embedded Quality roles. The positions emphasize specialized experience with automated processing systems, data analysis, and technical support across the federal IT landscape.

Applicants should be aware of Time After Competitive Appointment (TACA) and Time-in-Grade (TIG) requirements, with progression through GS-07 to GS-09 levels based on experience and performance.

Qualifications

• Specialized experience at GS-07 level or higher is required.
• Experience at GS-08 or GS-09 level preferred and may include responsibilities described for those grades.
• Time-in-grade and time-after competitive appointment requirements apply as described in the Qualifications Standards.

Responsibilities

• Provide technical support for automated computer processing systems.
• Analyze system data, reports, and diagnostics to identify processing problems.
• Research system requirements and transaction issues to determine causes and implement corrective actions.
• Coordinate with users, programmers, and system support personnel to resolve hardware and software problems.

Skills

Automated processing systems

Data analysis

Problem identification and reporting

Testing and implementation support

Job description

The Internal Revenue Service is seeking qualified candidates for Taxpayer Services - Accounts Management - Embedded Quality roles. The positions emphasize specialized experience with automated processing systems, data analysis, and technical support across the federal IT landscape.

Applicants should be aware of Time After Competitive Appointment (TACA) and Time-in-Grade (TIG) requirements, with progression through GS-07 to GS-09 levels based on experience and performance.