Tax Examining Technician - (Seasonal 8-10 Months) - TERM

Internal Revenue Service; Chamblee (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Internal Revenue Service is seeking qualified applicants for Taxpayer Services positions across multiple units, including Customer Account Services and EPSS. These positions may be filled at the GS-05 level with one year of specialized experience at GS-04 or equivalent. Federal experience is not required.

Applicants must meet education and age requirements and provide employment dates and hours on their resume. Close date info is provided in the announcement.

Qualifications

• Experience researching and reviewing records or financial accounts for resolution.
• Experience resolving technical system and application problems.
• Experience communicating with customers orally or in writing.
• Experience following organizational procedures using established guidelines.
• Experience with computer systems and software applications.
• Four years above high school in accredited school/college.
• Or a combination of the above.

Skills

Customer communication

Record review

Technical problem solving

Procedural compliance

Education

Four years above high school (education)

Tools

Computer systems & software

Job description

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in the following area(s): TS - Non Service Center - Customer Account Services, Electronic Products & Services Support (EPSS), E-Help Desk Operations If you are selected for a location that you selected, that location will become your official post of duty. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS:

Specialized Experience/ Education GS-05:

To be eligible for this position, you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes experience that is in or related to this position and provided you with the particular knowledge, skills and abilities to perform successfully the duties of this position. Examples of specialized experience include:

• Experience researching and reviewing records, documents or financial accounts for resolution
• Experience resolving technical system and application problems/errors
• Experience communicating with customers orally or in writing
• Experience following organizational procedures using established guidelines
• Experience with computer systems and software applications

ORCompleted four (4) years above high school in any field, in an accredited business, secretarial or technical school, junior college, college or university

OR A combination of experience or a combination of experience as described above.

AND

You must also meet the following requirements:

• MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
  • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
  • Completed a formal vocational training program; or
  • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.

For more information on qualifications please refer to OPM's Qualifications Standards.