Tax Support Specialist

Berkheimer; Bangor (Northampton County); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life insured

Paid Holidays, Vacation, Sick, and PPI

Wellness Program

401(k) with Profit Sharing

Employee Assistance Program

Voluntary Benefit Plans

FSA & HSA Options

Travel Insurance

Business casual work environment

Job summary

Berkheimer Tax Innovations in Bangor, PA is seeking a Customer Support Clerk to serve as a primary contact for taxpayers and clients. You will handle in-person inquiries, assist with account questions, and help ensure accounts are accurate and in good standing.

This full-time role starts ASAP with an 8:00am–4:30pm schedule, on-site initially, then hybrid after training. The position offers benefits including medical, dental, vision and life insurance, paid time off, a 401(k) with profit sharing,

Qualifications

• High School Diploma or equivalent
• 0–6 months related experience and/or training
• Basic computer and keyboarding skills, with ability to learn multiple tax systems and databases
• Ability to handle difficult customer interactions professionally
• Strong attention to detail and accuracy
• Strong problem-solving skills
• Ability to sit for extended periods while performing duties

Responsibilities

• In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.
• Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.
• Tax Form Processing: Process tax forms accurately and post payments to the appropriate accounts.
• Account Maintenance: Assist with reviewing, reconciling, and updating accounts based on information received from taxpayers, employers, clients, and other sources.

Skills

Interpersonal skills

Problem-solving

Detail-oriented

Multitasking

Education

High School Diploma or equivalent

Job description

Berkheimer Tax Innovations in Bangor, PA is seeking a Customer Support Clerk to serve as a primary contact for taxpayers and clients. You will handle in-person inquiries, assist with account questions, and help ensure accounts are accurate and in good standing.

This full-time role starts ASAP with an 8:00am–4:30pm schedule, on-site initially, then hybrid after training. The position offers benefits including medical, dental, vision and life insurance, paid time off, a 401(k) with profit sharing,