Customer Support Clerk

Berkheimer; Bangor (Northampton County); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life insured

Paid Holidays, Vacation, Sick, and PPI

Wellness Program

401(k) with Profit Sharing

Employee Assistance Program

Voluntary Benefit Plans

FSA & HSA Options

Travel Insurance

Business casual work environment

Job summary

Berkheimer Tax Innovations in Bangor, PA is seeking a Customer Support Clerk to serve as a primary contact for taxpayers and clients. You will handle in-person inquiries, assist with account questions, and help ensure accounts are accurate and in good standing.

This full-time role starts ASAP with an 8:00am–4:30pm schedule, on-site initially, then hybrid after training. The position offers benefits including medical, dental, vision and life insurance, paid time off, a 401(k) with profit sharing,

Qualifications

• High School Diploma or equivalent
• 0–6 months related experience and/or training
• Basic computer and keyboarding skills, with ability to learn multiple tax systems and databases
• Ability to handle difficult customer interactions professionally
• Strong attention to detail and accuracy
• Strong problem-solving skills
• Ability to sit for extended periods while performing duties

Responsibilities

• In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.
• Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.
• Tax Form Processing: Process tax forms accurately and post payments to the appropriate accounts.
• Account Maintenance: Assist with reviewing, reconciling, and updating accounts based on information received from taxpayers, employers, clients, and other sources.

Skills

Interpersonal skills

Problem-solving

Detail-oriented

Multitasking

Education

High School Diploma or equivalent

Job description

Description

For 90 years,

Description

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector.

What You'll Do

As a Customer Support Clerk, you will serve as a point of contact for taxpayers and clients! Responsibilities include, but are not limited to:

• In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.
• Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.
• Tax Form Processing: Process tax forms accurately and post payments to the appropriate accounts.
• Account Maintenance: Assist with reviewing, reconciling, and updating accounts based on information received from taxpayers, employers, clients, and other sources.

DETAILS + WORK ENVIRONMENT:

• Start date: ASAP!
• Full-time schedule: Monday - Friday, 8:00 am - 4:30 pm
• Location: On-site in our Bangor, PA office
• Initial training: Approx. 6 months in-office
• Flexibility: After initial training, the role transitions to hybrid (office/home), however, additional in-office training rotations will be required (6-8 weeks at a time)

PAY + BENEFITS:

• Pay Rate: $14.00 - $15.00/hour + monthly incentive opportunities
• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Travel Insurance
• Business casual work environment

Requirements

The successful candidate has strong interpersonal skills, a positive, team-oriented attitude, and has the ability to manage multiple responsibilities while meeting productivity standards.

• High School Diploma or equivalent
• 0 - 6 months related experience and/or training
• Basic computer and keyboarding skills, with ability to learn multiple tax systems and databases
• Ability to handle difficult customer interactions professionally
• Strong attention to detail and accuracy
• Strong problem-solving skills
• Ability to sit for extended periods while performing duties

About Berkheimer Tax Innovations

While our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you’ll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at hab-inc.com. Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.