Tax Account Specialist (Remote Potential)

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Telework option after training

Job summary

Commonwealth of Pennsylvania in Harrisburg seeks a Tax Examiner 1 to support customer tax accounts. This role includes training, system navigation, and direct customer assistance to ensure accurate postings of returns and payments.

The position requires two years of general office experience or an equivalent mix of training, and offers in-office work with telework possible after six months of successful training. Strong data research and exemption review skills are needed.

Qualifications

• Two years of general office work or an equivalent combination of experience and training.
• Must be able to perform essential job functions.
• Background check including fingerprint-based records and other verifications is required under Pub 1075.

Responsibilities

• Review and update customer tax accounts to support proper posting of returns and payments.
• Use tax systems to help customers create accounts, apply for exemptions, file returns, and correct registration issues.
• Research customer data from multiple sources to resolve work items and maintain accurate tax accounts.
• Examine sales tax exemption applications and documents to determine eligibility under applicable laws.
• Provide information to internal and external customers by phone and electronic systems.
• Evaluate organizational documents, financial records, and agreements to determine exemption qualifications.

Skills

General office experience

Customer service

Job description

Commonwealth of Pennsylvania in Harrisburg seeks a Tax Examiner 1 to support customer tax accounts. This role includes training, system navigation, and direct customer assistance to ensure accurate postings of returns and payments.

The position requires two years of general office experience or an equivalent mix of training, and offers in-office work with telework possible after six months of successful training. Strong data research and exemption review skills are needed.