Taxpayer Support Specialist - Hybrid & Bilingual

Keystone Collections Group; Irwin (Westmoreland County); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Keystone Collections Group in Irwin, PA is seeking a Call Center Representative for the Support & Services department. You will serve as the primary contact for taxpayers and businesses, handling inbound calls about accounts, tax collections, and general compliance.

You will also respond to email inquiries, perform outbound follow-ups, and stay updated through ongoing training. Responsibilities include providing high-quality taxpayer support by phone, following all policies and procedures,

Qualifications

• High school diploma or GED required.
• Experience in a call center or high-volume customer service preferred.
• Bilingual English/Spanish is highly desirable.

Responsibilities

• Provide high-quality taxpayer and business customer support by phone.
• Follow department policies, security protocols, and tax procedures.
• Manage email inquiries and outbound follow-up calls.
• Update account records and track call information in real time.
• Stay current with internal process updates.

Skills

Problem solving

Technical literacy

Communication

Time management

Goal-oriented

Education

High school diploma or GED

Tools

CRM software

Job description

Keystone Collections Group in Irwin, PA is seeking a Call Center Representative for the Support & Services department. You will serve as the primary contact for taxpayers and businesses, handling inbound calls about accounts, tax collections, and general compliance.

You will also respond to email inquiries, perform outbound follow-ups, and stay updated through ongoing training. Responsibilities include providing high-quality taxpayer support by phone, following all policies and procedures,