Tax Software Support Specialist I

TaxAct; Greenville (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

Generous paid vacation and sick days

401(k) with company match

Job summary

TaxAct is seeking a Customer Service Representative in Greenville, SC to support tax professionals with exceptional service and technical troubleshooting. This role ensures prompt resolution of inquiries and fosters positive relationships with clients through empathetic interactions.

Ideal candidates have strong communication skills and a high school diploma or equivalent. Comprehensive benefits include medical insurance, paid vacation, and a supportive work culture.

Qualifications

• Proficiency with essential computer applications and accurate data entry skills required.
• Prior experience in telemarketing or customer relations preferred.
• Strong reading comprehension and critical thinking skills required.

Responsibilities

• Diagnose, troubleshoot, and resolve technical inquiries from tax professionals.
• Accurately document and track all customer interactions and resolutions.
• Maximize positive relationships and customer experience through exceptional service.

Skills

Customer service skills

Technical troubleshooting

Verbal communication

Data entry skills

Education

High School diploma or GED

Job description

TaxAct is seeking a Customer Service Representative in Greenville, SC to support tax professionals with exceptional service and technical troubleshooting. This role ensures prompt resolution of inquiries and fosters positive relationships with clients through empathetic interactions.

Ideal candidates have strong communication skills and a high school diploma or equivalent. Comprehensive benefits include medical insurance, paid vacation, and a supportive work culture.