Tax Software Support Specialist I

TASL TaxAct Admin Services, LLC; Hayesville (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Full medical, dental, and vision insurance

401(k) with company match

Generous paid vacation and sick days

Job summary

TASL TaxAct Admin Services, LLC seeks a dedicated support professional in Hayesville, North Carolina. The role focuses on assisting tax professionals with technical inquiries through various communication channels.

Key qualifications include a high school diploma or GED, strong customer service skills, and proficiency in computer applications. Benefits include competitive compensation, medical insurance, and opportunities for career development.

Qualifications

• Proficiency with essential computer applications and accurate data entry skills.
• Prior experience in telemarketing, retail, or customer relations preferred.
• Strong reading comprehension and critical-thinking skills.

Responsibilities

• Diagnose and resolve technical inquiries from tax professionals via various communication methods.
• Interview end users to determine root causes and guide them through troubleshooting.
• Maintain accurate documentation of all customer interactions.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Education

High school diploma or GED

Job description

TASL TaxAct Admin Services, LLC seeks a dedicated support professional in Hayesville, North Carolina. The role focuses on assisting tax professionals with technical inquiries through various communication channels.

Key qualifications include a high school diploma or GED, strong customer service skills, and proficiency in computer applications. Benefits include competitive compensation, medical insurance, and opportunities for career development.