Tax Software Support Specialist

TASL TaxAct Admin Services, LLC; Greenville (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation and sick days

Paid holidays

401(k) with company match

Job summary

TASL TaxAct Admin Services, LLC in Greenville, SC, is seeking a dedicated individual to support tax professionals with technical inquiries. This role involves troubleshooting client issues via phone and chat, ensuring prompt and accurate solutions, and maintaining customer relationships. The position offers a comprehensive benefits package, including medical, dental, generous paid days off, and a 401(k) with company match, all in a supportive and collaborative culture.

The ideal candidate will possess strong customer service skills, a High School diploma or GED, and experience in customer relations. Join us in providing exceptional service to our clients!

Qualifications

• High School diploma or equivalent required.
• Proficiency with essential computer applications and accurate data entry skills required.
• Prior experience in telemarketing, retail or customer relations preferred.

Responsibilities

• Support tax professionals by troubleshooting and resolving technical inquiries.
• Document and track customer interactions for continuous improvement.
• Maintain consistent and reliable attendance for all shifts.

Skills

Customer service skills

Verbal communication skills

Data entry skills

Empathy

Education

High School diploma or GED

Related experience/training

Job description

TASL TaxAct Admin Services, LLC in Greenville, SC, is seeking a dedicated individual to support tax professionals with technical inquiries. This role involves troubleshooting client issues via phone and chat, ensuring prompt and accurate solutions, and maintaining customer relationships. The position offers a comprehensive benefits package, including medical, dental, generous paid days off, and a 401(k) with company match, all in a supportive and collaborative culture.

The ideal candidate will possess strong customer service skills, a High School diploma or GED, and experience in customer relations. Join us in providing exceptional service to our clients!