Tax Software Support Specialist

Drake Software; Greenville (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with company match

Generous paid vacation and sick days

Job summary

Drake Software in Greenville, SC, is seeking a Technical Support Specialist to assist tax professionals with inquiries and technical issues. The ideal candidate will have exceptional customer service skills and be proficient in troubleshooting.

This position offers a supportive work environment and a comprehensive benefits package, including medical, dental, and 401(k) with company match. Join Drake Software to help serve our clients with excellence.

Qualifications

• Experience in telemarketing or customer relations preferred.
• Proficient in essential computer applications.
• Strong reading comprehension and critical thinking skills.

Responsibilities

• Diagnose and resolve technical inquiries from tax professionals.
• Accurately document customer interactions and resolutions.
• Provide empathetic service in every interaction.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Data entry skills

Education

High school diploma or GED

Job description

Drake Software in Greenville, SC, is seeking a Technical Support Specialist to assist tax professionals with inquiries and technical issues. The ideal candidate will have exceptional customer service skills and be proficient in troubleshooting.

This position offers a supportive work environment and a comprehensive benefits package, including medical, dental, and 401(k) with company match. Join Drake Software to help serve our clients with excellence.