Tax Software Support Specialist I

TaxAct; North Carolina; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

TaxAct is seeking a Customer Service Representative to join the team in Hayesville, NC. In this role, you will support tax professionals by diagnosing and resolving technical inquiries through various communication channels. The ideal candidate will have strong customer service skills, a high school diploma, and proficiency in computer applications.

We offer a comprehensive benefits package, including medical, dental, vision insurance, and a 401(k) with company match. Join us to thrive in a collaborative and inclusive workplace.

Qualifications

• Strong customer service skills required.
• Ability to build rapport and demonstrate empathy with customers.
• Proficiency with essential computer applications.

Responsibilities

• Diagnose, troubleshoot, and resolve technical inquiries from tax professionals.
• Accurately document and track all customer interactions.
• Maximize positive relationships and customer experience.

Skills

Customer service skills

Communication skills

Technical troubleshooting

Data entry skills

Education

High School diploma or GED

Job description

TaxAct is seeking a Customer Service Representative to join the team in Hayesville, NC. In this role, you will support tax professionals by diagnosing and resolving technical inquiries through various communication channels. The ideal candidate will have strong customer service skills, a high school diploma, and proficiency in computer applications.

We offer a comprehensive benefits package, including medical, dental, vision insurance, and a 401(k) with company match. Join us to thrive in a collaborative and inclusive workplace.