Tax Site & Tech Coordinator (Limited Duration)

Mfspdx; Portland (OR); Hybrid; USD 56.000 - 57.000; Vollzeit

Zusammenfassung

Metropolitan Family Service in Portland, Oregon is seeking a Tax Site and Technology Coordinator I (Limited Duration) to manage both virtual and physical tax site setup and operations. The role ensures smooth tax prep experiences for clients by coordinating virtual workflows and providing technical assistance.

The position involves coordinating volunteers, handling IT equipment setup, and supporting site logistics, with a focus on equity and high-quality service.

Qualifikationen

• BA/BS in public service, human services, or related field preferred; or equivalent relevant experience.
• Experience supporting technology operations or volunteer coordination preferred.
• Experience or familiarity with tax preparation processes is a plus but not required.
• Ability to communicate effectively in languages beyond English strongly preferred.

Aufgaben

• Guide clients through the virtual tax process, answer questions, assess needs, and de-escalate concerns with empathy and respect.
• Help coordinate virtual tax preparation activities and volunteer assignments to support timely, organized service.
• Conduct client intake, prepare tax returns, and perform quality reviews to ensure accuracy and compliance with IRS requirements.
• Help clients and volunteers navigate the virtual platform and troubleshoot routine technology and software issues.
• Assist with volunteer onboarding, training, and ongoing engagement, fostering an inclusive and supportive environment throughout the tax season.
• Assist with delivering and setting up IT equipment and materials at physical tax sites in collaboration with CASH IT and site coordinators.
• Monitor the technical support phone line, troubleshoot routine hardware and connectivity issues, and escalate complex problems the Lead Virtual Services and Technology Coordinator III.
• Track equipment and supplies, maintaining accurate inventory and site setup records.

Kenntnisse

IT troubleshooting

Interpersonal skills

Client support

Organizational skills

Tax knowledge

Languages beyond English

Ausbildung

BA/BS in public service or related field

Jobbeschreibung

Metropolitan Family Service in Portland, Oregon is seeking a Tax Site and Technology Coordinator I (Limited Duration) to manage both virtual and physical tax site setup and operations. The role ensures smooth tax prep experiences for clients by coordinating virtual workflows and providing technical assistance.

The position involves coordinating volunteers, handling IT equipment setup, and supporting site logistics, with a focus on equity and high-quality service.