TAX TECHNICIAN I, BOARD OF EQUALIZATION

California Department of Tax and Fee Administration; Sacramento (CA); Hybride; USD 38 836 - 48 624; Plein temps

Avantages offerts par ce poste

Reliable income

Stable benefits

Work-life balance

Paid holidays

Advancement opportunities

Résumé du poste

A government agency in Sacramento is seeking a Tax Technician I to provide technical and customer service assistance in a contact center. This entry-level position offers opportunities for advancement and requires responsiveness to taxpayer inquiries regarding tax laws and regulations. Candidates with bilingual skills in Spanish are encouraged to apply. The role operates in a hybrid work model with potential for public contact pay differentials.

Qualifications

• Entry-level position with opportunities for promotion.
• Ability to respond to inquiries regarding tax laws.
• Experience handling difficult customer situations.

Responsabilités

• Provide technical assistance in a contact center environment.
• Respond to inquiries related to tax laws and CDTFA policies.
• Assist taxpayers with registrations and tax returns.

Connaissances

Bilingual in Spanish

Technical assistance skills

Customer service skills

Problem-solving abilities

Description du poste

Overview

Join to apply for the TAX TECHNICIAN I, BOARD OF EQUALIZATION role at California Department of Tax and Fee Administration.

Base pay range is provided by CDTFA. Your actual pay will be based on your skills and experience.

Position Details

Job Code #: JC-488055
Position #(s): 291-316-1973-903
Working Title: Tax Technician I
Classification: TAX TECHNICIAN I, BOARD OF EQUALIZATION

Salary: $3,480.00 - $4,357.00 A; $3,742.00 - $4,677.00 B
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: 12 Month Limited Term - Full Time

Department Information

California not only needs you; it wants you as part of the growing workforce. The California Department of Tax and Fee Administration (CDTFA) makes life better for Californians by fairly and efficiently collecting the revenue that supports our essential public services. CDTFA offers reliable income, stable benefits, work-life balance, paid holidays, advancement opportunities, and the personal fulfillment of knowing that your work impacts others.

To learn more about CDTFA as a destination employer please view the CDTFA Gateway to New Opportunities video.

Department Website: http://www.cdtfa.ca.gov

Job Description And Duties

All applicants will be considered; SROA/Surplus candidates will be given priority. The Tax Technician I position is an entry-level role that gains experience and skills for internal and external promotional opportunities. The Tax Technician I provides technical assistance in a contact center environment and learns/performs less difficult and complex technical tasks as described below.

• Responding to inquiries regarding business tax laws and regulations, CDTFA policies and procedures, and general business information received from CDTFA's toll-free number.
• Providing taxpayer assistance with registration, tax returns, tax payments, and guidance to CDTFA resources.
• Accessing and reviewing confidential taxpayer information.
• Performing account maintenance duties, reviewing and processing various CDTFA forms and/or taxpayer correspondence, and contacting taxpayers by phone to obtain current information.
• Utilizing an effective approach in handling difficult situations over the phone.
• Performing other job-related duties as required.

This limited term position may be extended up to twenty-four (24) months if workload is extended or become permanent if workload becomes permanent.

The incumbent is eligible to receive additional compensation each month for public contact through the telephone per Pay Differential #186.

Individuals bilingual in Spanish are strongly encouraged to apply and may be eligible for Pay Differential #014.

Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

This is the link to the exam bulletin for the TAX TECHNICIAN I.

You will find additional information about the job in the Duty Statement.

Special Requirements

• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm authorization to work in the U.S.; for more information about E-Verify, visit www.dhs.gov/e-verify
• Position requires fingerprinting and successful completion of a background investigation.
• Late phone coverage may be required.
• Mandatory overtime may be required.
• Ability to be punctual reporting to work at scheduled hours.
• Reliable, consistent attendance.
• Travel may be required up to five percent (5%) of the time for training purposes.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation. The State maintains a drug-free workplace.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Accounting/Auditing and Finance
• Industries: Government Administration

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