Client Svc & Prod Supt Specialist

Fairygodboss; Norfolk (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Best-in-class health and wellness benefits starting Day 1

Company-paid time off for volunteering

Continuous learning and development opportunities

Job summary

Fairygodboss is seeking a Client Service & Product Support Specialist to provide consistent, high-quality tax service to clients at ADP. You will assist clients with tax deposits, filing, and other inquiries while acting as the front-line advisor through phone, email, and chat.

The ideal candidate has at least two years of client service experience or four years in Insurance/Financial Institutions, and must possess clear communication skills and proficiency in Microsoft Office tools.

Qualifications

• At least two years of client service or call center experience.
• Clear and concise communication style over the phone and in writing.
• Proficiency with Microsoft Office tools.

Responsibilities

• Assist clients with tax deposits, filing, and inquiries.
• Resolve client issues and provide solutions.
• Communicate effectively via phone, email, and chat.

Skills

Client service

Problem solving

Microsoft Office

Analytical skills

Job description

Client Service & Product Support Specialist at ADP

In this role you will provide consistent, high‑quality tax service to ADP clients, including tax deposits and filing, and act as the front‑line advisor for issue resolution, answering questions, and providing solutions via phone, email, or chat.

What you’ll do:

• Be the Tax Expert: assist clients with tax deposits, filing, and inquiries from state and federal agencies.
• Be a Trusted Advisor and Problem Solver: use a breadth of expertise to resolve client issues and provide solutions.
• Build Relationships: communicate via phone, email, and chat, exceeding client expectations and maintaining the highest ethical standards.
• Leverage ADP product & services knowledge to provide solutions, and turn client input into recommendations for ADP leadership.
• Demonstrate Client Focus: troubleshoot and resolve payroll and tax issues in a timely and professional manner.

To succeed in this role:

• At least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.
• Clear and concise communication style over the phone and in writing.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel). Excellent analytical and time‑management skills.

Bonus points for these:

• At least three years of Payroll Tax experience.

You’ll love working here because you can:

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining Business Resource Groups and connecting globally with diverse networks.
• Grow your career in an agile, fast‑paced environment with many advancement opportunities.
• Continuously learn through ongoing training, development, and mentorship.
• Benefit from best‑in‑class health and wellness benefits starting Day 1.
• Balance work and life with resources and flexibility.
• Focus on mental health and well‑being with supportive resources.
• Join a company committed to giving back and making a positive impact on communities.
• Receive company‑paid time off for volunteering.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of protected characteristics. Hiring decisions are based on qualifications, experience, ability, and performance.

Ethics at ADP

ADP upholds the highest ethical standards and full compliance with applicable laws, encouraging honesty and respect in the workplace. For more information, visit https://jobs.adp.com/life-at-adp/.