In-Person Front Desk & Client Concierge (Tax Office)

H&R Block, Inc.; Cabot (AR); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Cabot, AR is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and assist tax professionals in a busy, client-focused environment.

The role is in-person, with evening and weekend shifts during tax season. Prior customer service experience and strong communication skills are essential to provide a high-quality client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during peak tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document organization.
• Maintain clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Team collaboration

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Cabot, AR is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and assist tax professionals in a busy, client-focused environment.

The role is in-person, with evening and weekend shifts during tax season. Prior customer service experience and strong communication skills are essential to provide a high-quality client experience.