Tax Office Manager — Multi-Location Growth & Training

Jackson Hewitt Tax Service Inc.; Wheat Ridge (CO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

ZayZoon

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Employee discounts

Job summary

Jackson Hewitt Tax Service Inc. is seeking an Office Manager to oversee staffing, productivity, tax prep work and marketing across offices in an assigned district. You will manage the day-to-day activities of seasonal team members and drive operations to maximize efficiency and revenue.

This role handles sensitive information and requires discretion. Responsibilities include leading recruiting, supervising attendance and schedules, monitoring performance, ensuring office standards, coordinating

Qualifications

• High School Diploma/GED or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Two years’ previous management or supervisory experience required.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
• Previous tax preparation experience and possess a PTIN preferred.

Responsibilities

• Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area. Manages leads from JHNet and other sources.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills

Management experience

Supervisory experience

PTIN knowledge

Computer software proficiency

Education

High School Diploma/GED

Tools

Word

Excel

Accounting software

Tax preparation software

Job description

Jackson Hewitt Tax Service Inc. is seeking an Office Manager to oversee staffing, productivity, tax prep work and marketing across offices in an assigned district. You will manage the day-to-day activities of seasonal team members and drive operations to maximize efficiency and revenue.

This role handles sensitive information and requires discretion. Responsibilities include leading recruiting, supervising attendance and schedules, monitoring performance, ensuring office standards, coordinating