Tax Office Operations Leader — Recruiting & Training

Jackson Hewitt Tax Service Inc.; Hays (KS); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

ZayZoon

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Employee discounts

Job summary

Jackson Hewitt Tax Service Inc. seeks an Office Manager to coordinate staffing, supervise seasonal teams, and drive office performance across multiple locations. You will oversee tax prep workflows, marketing activities, and daily operations to maximize efficiency and revenue.

The role requires strong leadership, experience managing teams, and familiarity with tax preparation software; PTIN preferred. You will work in a fast-paced environment with secure handling of confidential information.

Qualifications

• High School Diploma/GED or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Two years’ previous management or supervisory experience required.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.

Responsibilities

• Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills

Management experience

Office software proficiency

PTIN knowledge

Education

High School Diploma/GED

Management or tax/ accounting coursework

Tools

Word

Excel

Accounting software

Job description

Jackson Hewitt Tax Service Inc. seeks an Office Manager to coordinate staffing, supervise seasonal teams, and drive office performance across multiple locations. You will oversee tax prep workflows, marketing activities, and daily operations to maximize efficiency and revenue.

The role requires strong leadership, experience managing teams, and familiarity with tax preparation software; PTIN preferred. You will work in a fast-paced environment with secure handling of confidential information.