Tax Office Front Desk Pro | Client Concierge

H&R Block, Inc.; Carthage (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Carthage, NC seeks a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations. This in-person role partners with tax professionals to direct clients to the right services and ensures a smooth office flow.

The ideal candidate demonstrates strong communication, multitasking, and organizational skills, and is available to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block in Carthage, NC seeks a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations. This in-person role partners with tax professionals to direct clients to the right services and ensures a smooth office flow.

The ideal candidate demonstrates strong communication, multitasking, and organizational skills, and is available to work evenings and weekends during tax season.