Front Desk & Client Services Specialist — Tax Office

H&R Block, Inc.; Maumelle (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Maumelle, AR is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, answer calls, schedule appointments, and pair clients with the right tax professional. This in-person role includes training and potential growth into tax preparation or leadership.

The position requires availability evenings and weekends during tax season and a commitment to a professional, organized environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Client-centric

Interpersonal skills

Multitasking

Attention to detail

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Maumelle, AR is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, answer calls, schedule appointments, and pair clients with the right tax professional. This in-person role includes training and potential growth into tax preparation or leadership.

The position requires availability evenings and weekends during tax season and a commitment to a professional, organized environment.