Tax Implementation Specialist II

Automatic Data Processing, Inc.; Alpharetta (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Automatic Data Processing, Inc. in Alpharetta, GA is hiring a Tax Implementation Consultant II. You will leverage training programs and service guidelines to onboard customers for product or service implementations, delivering exceptional onboarding experiences.

Join a team focused on client success, leveraging tax and payroll expertise to recommend optimal ADP solutions across channels, including email, phone, and portal systems.

Qualifications

• 3+ years in a client service environment.
• 1+ year of business consulting experience.
• Basic knowledge of HCM product features.
• Working knowledge of Payroll and Tax laws and processes.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive the client towards the best solution for their business needs.
• Analyze existing systems, tax jurisdiction requirements, and business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools and approaches when recommending an ADP solution.
• Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate.
• Understand client business issues and concerns and implement appropriate solutions.
• Support high volume internal and external case management utilizing CRM system.
• Support the client through multiple channels including email, phone, and portal system.
• Influence client and guide to best solution; build long-term relationships and trust.
• Interact with ADP teams in Sales, Implementation, and Service.

Skills

Client service

Business consulting

HCM knowledge

Payroll and tax laws

Education

Bachelor's degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

Automatic Data Processing, Inc. in Alpharetta, GA is hiring a Tax Implementation Consultant II. You will leverage training programs and service guidelines to onboard customers for product or service implementations, delivering exceptional onboarding experiences.

Join a team focused on client success, leveraging tax and payroll expertise to recommend optimal ADP solutions across channels, including email, phone, and portal systems.