Implementation Consultant II

Automatic Data Processing, Inc.; Alpharetta (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Automatic Data Processing, Inc. in Alpharetta, GA is hiring a Tax Implementation Consultant II. You will leverage training programs and service guidelines to onboard customers for product or service implementations, delivering exceptional onboarding experiences.

Join a team focused on client success, leveraging tax and payroll expertise to recommend optimal ADP solutions across channels, including email, phone, and portal systems.

Qualifications

• 3+ years in a client service environment.
• 1+ year of business consulting experience.
• Basic knowledge of HCM product features.
• Working knowledge of Payroll and Tax laws and processes.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive the client towards the best solution for their business needs.
• Analyze existing systems, tax jurisdiction requirements, and business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools and approaches when recommending an ADP solution.
• Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate.
• Understand client business issues and concerns and implement appropriate solutions.
• Support high volume internal and external case management utilizing CRM system.
• Support the client through multiple channels including email, phone, and portal system.
• Influence client and guide to best solution; build long-term relationships and trust.
• Interact with ADP teams in Sales, Implementation, and Service.

Skills

Client service

Business consulting

HCM knowledge

Payroll and tax laws

Education

Bachelor's degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring a Tax Implementation Consultant II. In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

• Consult with clients to deliver a comprehensive ADP solution

• Guide and drive the client towards the best solution for their business needs

• Analyze existing systems, tax jurisdiction requirements, and business processes

• Partner with clients to understand their business and related needs

• Incorporate new processes, tools and approaches when recommending an ADP solution

• Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate

• Understand client business issues and concerns and recommend and implement appropriate solution

• Support high volume internal and external case management utilizing CRM system

• Support the client through multiple channels including email, phone, and portal system

• Ability to influence client and guide the client to best solution to help resolve their client needs

• Build long term relationship and trust

• Interact/collaborate with ADP associates in Sales, Implementation, and Service

• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

QUALIFICATIONS REQUIRED:

• At least 3 years of experience working in a client service/customer service environment

• At least 1 year of business consulting experience

• Basic knowledge of HCM product features

• Working knowledge of Payroll and Tax laws and business processes

• Bachelor's degree or equivalent in education and experience

PREFERRED QUALIFICATIONS

Preference will be given to candidates who have the following:

• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
• Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, and elevate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Excellent analytical skills and time management skills
• Excellent communication skills both verbal and written
• Proficient using Microsoft Office
• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.