Tax Implementation Consultant I: Client Onboarding

apply; Arizona; On-site; USD 55,000 - 75,000; Full time

Job summary

ADP is hiring a Tax Implementation Consultant I to deliver comprehensive ADP solutions and drive client success. You’ll leverage training programs and your business consulting experience to onboard clients effectively.

The role emphasizes analyzing tax requirements, partnering with clients, and applying payroll and tax knowledge to recommend optimal solutions across channels, building trust with client teams.

Qualifications

• 1 to 2 years of experience working in a client service/customer service environment.
• Basic knowledge of HCM product features.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive the client towards the best solution for their business needs.
• Analyze existing systems, tax jurisdiction requirements, and business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools and approaches when recommending an ADP solution.
• Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate.
• Understand client business issues and concerns and recommend and implement appropriate solution.
• Support high volume internal and external case management utilizing CRM system.
• Support the client through multiple channels including email, phone, and portal system.
• Build long term relationship and trust.
• Interact/collaborate with ADP associates in Sales, Implementation, and Service.
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise.

Skills

Client service experience

HCM product features

Education

Bachelor's degree

Tools

CRM system

Job description

ADP is hiring a Tax Implementation Consultant I to deliver comprehensive ADP solutions and drive client success. You’ll leverage training programs and your business consulting experience to onboard clients effectively.

The role emphasizes analyzing tax requirements, partnering with clients, and applying payroll and tax knowledge to recommend optimal solutions across channels, building trust with client teams.