Implementation Tax Consultant I

adpinternalcareers; Arizona; On-site; USD 55,000 - 75,000; Full time

Job summary

ADP is hiring a Tax Implementation Consultant I to deliver comprehensive ADP solutions, guiding clients toward optimal tax and payroll outcomes. You will analyze client systems and requirements, collaborate with teams, and support high-volume case management using CRM tools to ensure successful onboarding experiences.

The role emphasizes client-centric advisory skills, foundational HCM product knowledge, and a collaborative approach across Sales, Implementation, and Service to drive customer

Qualifications

• 1-2 years of experience in a client service environment.
• Basic knowledge of HCM product features.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide clients toward the best solution for their business needs.
• Analyze existing systems, tax jurisdiction requirements, and business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools and approaches when recommending an ADP solution.
• Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate.
• Support high-volume internal and external case management using CRM system.
• Interact with client project teams and ADP associates in Sales, Implementation, and Service.

Skills

Client service

HCM features

CRM

Education

Bachelor's degree

Job description

Unlock Your Career Potential: Implementation at ADP.

Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring a Tax Implementation Consultant I.

In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

• Consult with clients to deliver a comprehensive ADP solution
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, tax jurisdiction requirements, and business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solution
• Support high volume internal and external case management utilizing CRM system
• Support the client through multiple channels including email, phone, and portal system
• Build long term relationship and trust
• Interact/collaborate with ADP associates in Sales, Implementation, and Service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

QUALIFICATIONS REQUIRED:

• 1 to 2 years of experience working in a client service/customer service environment
• Basic knowledge of HCM product features
• Bachelor's degree or equivalent in education and experience