Tax Implementation Consultant I - Client Solutions Lead

ADP; Tempe (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

ADP is hiring a Tax Implementation Consultant I in Tempe, AZ. You will leverage training programs and service guidelines to create onboarding experiences for product or service implementations, guiding clients to the best solutions and integrating new processes and tools.

ADP emphasizes its CORE values and commitment to customer success, ethical practices, and a collaborative workplace across all levels of implementation and service teams.

Qualifications

• 1 to 2 years of experience working in a client service/customer service environment.
• Basic knowledge of HCM product features.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive the client towards the best solution for their business needs.
• Analyze existing systems, tax jurisdiction requirements, and business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools and approaches when recommending an ADP solution.
• Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate.
• Understand client business issues and concerns and recommend and implement appropriate solution.
• Support high volume internal and external case management utilizing CRM system.
• Support the client through multiple channels including email, phone, and portal system.
• Build long term relationship and trust.
• Interact/collaborate with ADP associates in Sales, Implementation, and Service.
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise.

Skills

Customer service

HCM knowledge

Education

Bachelor's degree

Job description

ADP is hiring a Tax Implementation Consultant I in Tempe, AZ. You will leverage training programs and service guidelines to create onboarding experiences for product or service implementations, guiding clients to the best solutions and integrating new processes and tools.

ADP emphasizes its CORE values and commitment to customer success, ethical practices, and a collaborative workplace across all levels of implementation and service teams.