Implementation Tax Consultant I

ADP, Inc.; Tempe (AZ); On-site; USD 60,000 - 76,000; Full time

Job summary

ADP, Inc. in Tempe, AZ is hiring a Tax Implementation Consultant I to blend client service with tax and payroll knowledge, guiding customers through onboarding and ensuring the right solution for their business needs.

You will analyze client requirements, coordinate with Sales and Implementation teams, and leverage ADP's training and guidelines to deliver a smooth rollout. The role emphasizes building trust and delivering accurate tax solutions across channels.

Qualifications

• 1 to 2 years of experience working in a client service environment.
• Basic knowledge of HCM product features.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive the client towards the best solution for their business needs.
• Analyze existing systems, tax jurisdiction requirements, and business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools and approaches when recommending an ADP solution.
• Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate.
• Understand client business issues and concerns and recommend and implement appropriate solution.
• Support high volume internal and external case management utilizing CRM system.
• Support the client through multiple channels including email, phone, and portal system.
• Build long term relationship and trust.
• Interact/collaborate with ADP associates in Sales, Implementation, and Service.
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise.

Skills

Client service experience

HCM knowledge

Education

Bachelor's degree or equivalent

Job description

Unlock Your Career Potential: Implementation at ADP.

Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring a Tax Implementation Consultant I.

In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values

Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

• Consult with clients to deliver a comprehensive ADP solution
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, tax jurisdiction requirements, and business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solution
• Support high volume internal and external case management utilizing CRM system
• Support the client through multiple channels including email, phone, and portal system
• Build long term relationship and trust
• Interact/collaborate with ADP associates in Sales, Implementation, and Service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

QUALIFICATIONS REQUIRED:

• 1 to 2 years of experience working in a client service/customer service environment
• Basic knowledge of HCM product features
• Bachelor's degree or equivalent in education and experience

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. To learn more about ADP's culture and our full set of values, visit https://jobs.adp.com/life-at-adp/.