Tax Implementation Specialist I

ADP, Inc.; Tempe (AZ); On-site; USD 60,000 - 76,000; Full time

Job summary

ADP, Inc. in Tempe, AZ is hiring a Tax Implementation Consultant I to blend client service with tax and payroll knowledge, guiding customers through onboarding and ensuring the right solution for their business needs.

You will analyze client requirements, coordinate with Sales and Implementation teams, and leverage ADP's training and guidelines to deliver a smooth rollout. The role emphasizes building trust and delivering accurate tax solutions across channels.

Qualifications

• 1 to 2 years of experience working in a client service environment.
• Basic knowledge of HCM product features.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive the client towards the best solution for their business needs.
• Analyze existing systems, tax jurisdiction requirements, and business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools and approaches when recommending an ADP solution.
• Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate.
• Understand client business issues and concerns and recommend and implement appropriate solution.
• Support high volume internal and external case management utilizing CRM system.
• Support the client through multiple channels including email, phone, and portal system.
• Build long term relationship and trust.
• Interact/collaborate with ADP associates in Sales, Implementation, and Service.
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise.

Skills

Client service experience

HCM knowledge

Education

Bachelor's degree or equivalent

Job description

ADP, Inc. in Tempe, AZ is hiring a Tax Implementation Consultant I to blend client service with tax and payroll knowledge, guiding customers through onboarding and ensuring the right solution for their business needs.

You will analyze client requirements, coordinate with Sales and Implementation teams, and leverage ADP's training and guidelines to deliver a smooth rollout. The role emphasizes building trust and delivering accurate tax solutions across channels.