Tax Client Success & Support Specialist

ADP; El Paso (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement match

Wellness program

Disability insurance

Volunteer time off

Job summary

ADP in El Paso, TX is hiring a Client Service - Product Support Specialist -- Tax to deliver tax services and front-line support to clients using phone, email, or chat. You will assist clients with tax deposits, filing, and issue resolution in a fast-paced, metrics-driven environment.

The role emphasizes empathy and organization, with a focus on building relationships and providing clear guidance. Prior client service or banking experience is valued; college degree is not strictly required.

Qualifications

• Two years of client service and/or call center experience.
• Excellent verbal and written communication.
• Ability to manage multiple inquiries in a metrics-driven environment.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel).

Responsibilities

• Provide consistent, high-quality tax service to ADP clients.
• Handle tax deposits and filing, and serve as front-line for client issues.
• Resolve client questions via phone, email, or chat.
• Balance workload and meet service level expectations.
• Maintain high ethical standards and client-focused service.

Skills

Client service

Call center experience

Communication

Time management

Tools

Microsoft Office

Outlook

Excel

Word

Job description

ADP in El Paso, TX is hiring a Client Service - Product Support Specialist -- Tax to deliver tax services and front-line support to clients using phone, email, or chat. You will assist clients with tax deposits, filing, and issue resolution in a fast-paced, metrics-driven environment.

The role emphasizes empathy and organization, with a focus on building relationships and providing clear guidance. Prior client service or banking experience is valued; college degree is not strictly required.