Senior Tax Client Advisor & Product Support

adpinternalcareers; San Dimas (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

ADP is hiring a Senior Client Service - Product Support Specialist -- Tax. In this role you will provide consistent, high-quality tax service to ADP clients, handling tax deposits and filing, and serving as ADP's front-line for solving client challenges via phone, email, or chat-based support.

You will thrive in a metrics-driven environment, balance a busy workload, and focus on delivering timely, professional resolutions.

Qualifications

• Four years of client service and/or call center experience OR six years in Insurance/Financial Institution settings.
• Clear and concise written and verbal communication.
• Proficient with Microsoft Office tools (Outlook, Word, Excel).

Responsibilities

• Be the Tax Expert: assist clients with tax deposits and filing and manage inquiries from state and federal agencies.
• Be a Trusted Advisor and Problem Solver: resolve client issues with a broad perspective and provide solutions.
• Build Relationships: communicate via phone, email, and chat while upholding Integrity is Everything.
• Leverage ADP product knowledge to provide solutions and training and turn client input into recommendations for leadership.
• Demonstrate Client Focus: troubleshoot payroll and tax issues in a timely, professional manner.

Skills

Client service experience

Call center experience

Communication skills

Time management

Tools

Microsoft Office

Outlook

Word

Excel

Job description

ADP is hiring a Senior Client Service - Product Support Specialist -- Tax. In this role you will provide consistent, high-quality tax service to ADP clients, handling tax deposits and filing, and serving as ADP's front-line for solving client challenges via phone, email, or chat-based support.

You will thrive in a metrics-driven environment, balance a busy workload, and focus on delivering timely, professional resolutions.