Tasting Room Support - Variable Hour

Silver Oak; California (MO); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Silver Oak is seeking a Tasting Room Support team member to assist in daily Retail and Sales Operations at our winery. The role centers on maintaining the tasting room environment, assisting guests, stocking supplies, and supporting events and tastings.

The ideal candidate has 1–2 years of hospitality or wine service experience, a professional appearance, and strong organizational and communication skills, with the ability to adapt to changing priorities.

Qualifications

• 1–2 years similar experience preferred.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Professional appearance and demeanor.

Responsibilities

• Wash and dry stemware.
• Set up and break down for tastings and workshops.
• Refill guest water glasses.
• Assist hosts with wine orders for guest purchases.
• Help guests by taking wine purchases to their vehicle.
• Restock and tidy tasting areas and merchandising spaces.
• Check restrooms and common areas for cleanliness.
• Build collateral booklets for tasting experiences.

Skills

Hospitality experience

Customer service

Organization

Communication

Job description

SUMMARY

The Tasting Room Support position will support vital elements of the tasting room for daily Retail and Sales Operations.

KEY RESPONSIBILITIES

• Wash and Dry Stemware.
• Set up and breakdown for tastings, vertical tastings and food and wine pairings.
• Refill guest water glasses throughout the day.
• Pull Chef's Boards and Vertical Cheese Boards for reservations.
• Assist hosts in pulling wine orders for guest purchases.
• Assist guests by taking wine purchases to their vehicle.
• Restock clean glasses at all tasting areas.
• Put away weekly wine order.
• Keeps Wine Room neat and orderly, ensuring box tops are removed on a case per SKU.
• Keeps Manager updated on supply backstock; bags, boxes, breadsticks, 6 & 12 pack shippers, etc.
• Regularly spot sweep all guest service areas.
• Restock bags and boxes at all register stations.
• Check restrooms for cleanliness throughout the day including restocking of paper products, wipe counters, and spot mop floors.
• Build collateral booklets for the different tasting experiences.
• Check merchandise area of the Tasting Room to restock and fold.
• Regularly check the MIPA check list for items to clean or projects to do.
• Performs other duties as assigned by manager.

QUALIFICATIONS

• 1-2 years similar experience preferred.
• A minimum of 18 years of age preferred.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Professional appearance and demeanor.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to understand and follow written and verbal instructions.

Requirements

PHYSICAL/MENTAL REQUIREMENTS

• Perform repetitive motion activities
• Stand for long periods of time
• Lift 50 lbs.
• Coordinate multiple tasks simultaneously

WORK ENVIRONMENT

• Work is mainly performed in a tasting room inside a winery/cellar. The individual is occasionally exposed to cellar temperatures that are cool and fumes or airborne particles relative to normal cellar processes.
• Busy and distractive open work atmosphere.

The above reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.