TAP Installation Lead — Army Transition Services

CALIBRE Systems, Inc.; Houston (TX); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Full benefits package

Job summary

CALIBRE Systems, Inc. seeks a Contract Installation Manager to lead day-to-day Army Transition Assistance Program operations at an assigned installation, serving as the primary contractor point of contact for Government and command stakeholders.

This full-time role oversees service delivery, staff coordination, compliance, and customer satisfaction, with responsibilities including staffing, scheduling, training compliance, and performance monitoring.

Qualifications

• Bachelor's degree required.
• Minimum of two years experience with Army TAP in career counseling, transition assistance, workforce development, military personnel support, education, human services, or related field.
• Experience coordinating schedules, personnel, stakeholder activities, and customer-facing operations.

Responsibilities

• Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.

Skills

Leadership

Customer service

Communication

Operational analysis

Scheduling

Facilitation

Multi-tasking

System access (CAC)

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

CALIBRE Systems, Inc. seeks a Contract Installation Manager to lead day-to-day Army Transition Assistance Program operations at an assigned installation, serving as the primary contractor point of contact for Government and command stakeholders.

This full-time role oversees service delivery, staff coordination, compliance, and customer satisfaction, with responsibilities including staffing, scheduling, training compliance, and performance monitoring.