TAM Leader: Enterprise-Scale Technical Success

Autodesk; Denver (CO); Vor Ort; USD 140.000 - 200.000; Vollzeit

Zusammenfassung

Autodesk is seeking a Manager, Technical Account Management to lead a team of TAMs delivering proactive governance and best-in-class support for enterprise customers. You will coordinate with Customer Success, Product, and Sales to ensure outcomes align with business priorities and customer goals.

The role focuses on leadership, coaching, and scaling the TAM function, driving customer value and long-term loyalty across complex environments.

Qualifikationen

• 5+ years of people-management experience in SaaS or enterprise technology environments.
• Experience leading teams to deliver measurable customer outcomes and high-quality service.
• Experience supporting large enterprise customers and managing complex relationships.
• Proven ability to coordinate cross-functional teams and communicate with executive and business stakeholders.
• Experience designing processes, operating cadences, and service-delivery standards.
• Ability to use health data to identify trends, prioritize action, and improve team performance.
• Strong cross-functional leadership across CS, Support, Product, Engineering, Sales, and Technical Sales.
• Excellent written and verbal communication skills for executive-level engagements.
• Strong prioritization and problem-solving skills to manage multiple priorities in a changing environment.

Aufgaben

• Lead, coach, and develop a high-performing team of Technical Account Managers, including hiring, onboarding, and performance management.
• Set clear team priorities and operating rhythms that align TAM activities with Customer Success goals and organizational priorities.
• Ensure TAMs deliver a best-in-class enterprise support experience and maintain trusted-advisor relationships with customers.
• Provide proactive technical governance across the TAM portfolio by monitoring health and identifying risks early.
• Act as a senior escalation point for critical customer issues and coordinate cross-functional responses.
• Measure and monitor team performance using health indicators and trend analyses to drive improvements.
• Partner with Customer Success, Technical Adoption, Technical Support, Product, Engineering, and Sales to deliver a unified customer experience.
• Identify Autodesk subject matter experts and resources to support adoption and value realization for customers.
• Lead or participate in initiatives and programs that improve scalability and effectiveness of Technical Account Management.
• Champion a culture of accountability, curiosity, and collaboration across the team.

Kenntnisse

People management

Leadership

Cross-functional collaboration

Executive communication

Problem solving

Data-driven decision making

Team coaching

Stakeholder management

Change management

Jobbeschreibung

Autodesk is seeking a Manager, Technical Account Management to lead a team of TAMs delivering proactive governance and best-in-class support for enterprise customers. You will coordinate with Customer Success, Product, and Sales to ensure outcomes align with business priorities and customer goals.

The role focuses on leadership, coaching, and scaling the TAM function, driving customer value and long-term loyalty across complex environments.