Manager, Technical Account Management

Autodesk; Denver (CO); On-site; USD 140,000 - 200,000; Full time

Job summary

Autodesk is seeking a Manager, Technical Account Management to lead a team of TAMs delivering proactive governance and best-in-class support for enterprise customers. You will coordinate with Customer Success, Product, and Sales to ensure outcomes align with business priorities and customer goals.

The role focuses on leadership, coaching, and scaling the TAM function, driving customer value and long-term loyalty across complex environments.

Qualifications

• 5+ years of people-management experience in SaaS or enterprise technology environments.
• Experience leading teams to deliver measurable customer outcomes and high-quality service.
• Experience supporting large enterprise customers and managing complex relationships.
• Proven ability to coordinate cross-functional teams and communicate with executive and business stakeholders.
• Experience designing processes, operating cadences, and service-delivery standards.
• Ability to use health data to identify trends, prioritize action, and improve team performance.
• Strong cross-functional leadership across CS, Support, Product, Engineering, Sales, and Technical Sales.
• Excellent written and verbal communication skills for executive-level engagements.
• Strong prioritization and problem-solving skills to manage multiple priorities in a changing environment.

Responsibilities

• Lead, coach, and develop a high-performing team of Technical Account Managers, including hiring, onboarding, and performance management.
• Set clear team priorities and operating rhythms that align TAM activities with Customer Success goals and organizational priorities.
• Ensure TAMs deliver a best-in-class enterprise support experience and maintain trusted-advisor relationships with customers.
• Provide proactive technical governance across the TAM portfolio by monitoring health and identifying risks early.
• Act as a senior escalation point for critical customer issues and coordinate cross-functional responses.
• Measure and monitor team performance using health indicators and trend analyses to drive improvements.
• Partner with Customer Success, Technical Adoption, Technical Support, Product, Engineering, and Sales to deliver a unified customer experience.
• Identify Autodesk subject matter experts and resources to support adoption and value realization for customers.
• Lead or participate in initiatives and programs that improve scalability and effectiveness of Technical Account Management.
• Champion a culture of accountability, curiosity, and collaboration across the team.

Skills

People management

Leadership

Cross-functional collaboration

Executive communication

Problem solving

Data-driven decision making

Team coaching

Stakeholder management

Change management

Job description

26WD101175, Manager, Technical Account Management

Position Overview

Autodesk Customer Success is looking for an experienced people leader to manage a team of Technical Account Managers (TAMs) who help enterprise customers achieve measurable technical and business outcomes from their investment in Autodesk solutions. The Technical Account Management team owns the customer support experience and provides proactive technical governance across complex enterprise environments. TAMs act as trusted advisors, coordinate support-related activities, manage critical escalations, monitor technical health, develop and coordinate coaching plans, and align technical recommendations and engagements with customer priorities and business objectives. As Manager, Technical Account Management, you will be accountable for the performance, development, and impact of the TAM team. You will ensure consistent delivery of a best-in-class enterprise support experience, strengthen customer technical success and loyalty, and create the operating discipline, cross-functional alignment, and continuous improvement needed for the team to scale effectively. You will partner closely with Customer Success, Technical Adoption teams, Technical Support, Product teams, Sales and Technical Sales, and other internal stakeholders to ensure customers receive coordinated, proactive, and outcome-focused technical engagement.

Job Requisition ID #

26WD101175

26WD101175, Manager, Technical Account Management

Position Overview

Autodesk Customer Success is looking for an experienced people leader to manage a team of Technical Account Managers (TAMs) who help enterprise customers achieve measurable technical and business outcomes from their investment in Autodesk solutions. The Technical Account Management team owns the customer support experience and provides proactive technical governance across complex enterprise environments. TAMs act as trusted advisors, coordinate support-related activities, manage critical escalations, monitor technical health, develop and coordinate coaching plans, and align technical recommendations and engagements with customer priorities and business objectives. As Manager, Technical Account Management, you will be accountable for the performance, development, and impact of the TAM team. You will ensure consistent delivery of a best-in-class enterprise support experience, strengthen customer technical success and loyalty, and create the operating discipline, cross-functional alignment, and continuous improvement needed for the team to scale effectively. You will partner closely with Customer Success, Technical Adoption teams, Technical Support, Product teams, Sales and Technical Sales, and other internal stakeholders to ensure customers receive coordinated, proactive, and outcome-focused technical engagement.

Responsibilities

• Lead, coach, and develop a high-performing team of Technical Account Managers, including hiring, onboarding, regular feedback, performance management, career development, and succession planning
• Set clear team priorities and operating rhythms that align Technical Account Management activities with Customer Success and organizational goals, while promoting accountability, consistency, and efficient execution
• Ensure TAMs deliver a best-in-class enterprise support experience by acting as the primary coordinators for support-related activities, managing and reporting on support performance and customer support health, and maintaining strong trusted-advisor relationships with customers
• Ensure proactive technical governance across the TAM portfolio by monitoring technical health, identifying risks early, and helping customers run Autodesk solutions reliably, securely, and effectively at scale
• Act as a senior escalation point for critical customer issues. Guide TAMs in coordinating cross-functional teams, maintaining clear customer communication, and driving issues from initiation through resolution
• Measure and monitor individual and team performance against customer health indicators, engagement quality, and team targets; use data and trend analysis to identify risks, improve outcomes, and drive continuous improvement
• Partner cross-functionally with Customer Success, Technical Adoption, Technical Support, Product, Engineering, Sales teams, and other stakeholders to coordinate resources, clarify ownership, and deliver a unified customer experience
• Ensure TAMs identify and coordinate the right Autodesk subject matter experts, specialists, and resources to provide technical guidance, best practices, and customer coaching that support adoption, value realization, and long-term success
• Lead or participate in organizational initiatives, process design, and global programs that improve the scalability, efficiency, and effectiveness of Technical Account Management and the broader Customer Success organization
• Champion a culture of customer accountability, curiosity, critical thinking, cultural sensitivity, collaboration, and demonstrable impact across the team

Minimum Qualifications

• 5+ years of people-management experience, preferably leading technical account management, enterprise support, customer success, technical services, or similar customer-facing teams in a SaaS or enterprise technology environment
• Demonstrated experience building, coaching, and inspiring teams to deliver measurable customer outcomes and consistently high-quality service
• Experience supporting large enterprise customers and managing complex customer relationships involving multiple technical and business stakeholders
• Proven ability to coordinate cross-functional teams and communicate clearly with customer and internal leadership
• Experience designing and executing processes, operating cadences, service-delivery standards, or customer success initiatives that improve customer outcomes and operating efficiency
• Ability to use support, usage, service-level, and customer-health data to identify trends, prioritize action, and improve team performance and customer experience
• Strong cross-functional leadership skills and the ability to partner effectively across Customer Success, Support, Product, Engineering, Sales, and Technical Sales organizations
• Excellent written and verbal communication skills, including the ability to engage confidently with executive, business, IT, technical, and end-user stakeholders
• Strong prioritization, problem-solving, and critical-thinking skills, with the ability to manage multiple complex customer and team priorities in a changing environment

Preferred Qualifications

• A customer-first mindset, strong curiosity, and a demonstrated ability to challenge the status quo while translating ideas into practical improvements
• A proactive, self-driven leader who anticipates challenges, takes ownership, and is accountable for team and customer outcomes
• Experience with Autodesk products, cloud services, customer support models, or enterprise technology environments
• Experience with Technical Account Management, enterprise support governance, customer success planning, product adoption, or value-based customer engagement
• Technical consulting, technical project delivery, or enterprise implementation experience with large and demanding customers
• Experience operating in a global, matrixed organization and working effectively across regions, functions, and cultures

26WD101175, Responsable de la gestion technique des comptes

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