Talent Operations Specialist

Software Guidance & Assistance, Inc. (SGA, Inc.); Stamford (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

Software Guidance & Assistance, Inc. (SGA) is seeking a Talent Operations Specialist for a contract assignment with a premier Research and Advisory client in Stamford, CT, Irving, TX or Fort Myers, FL.

The role focuses on day-to-day TA systems administration, process improvement, and delivering high-quality support to recruiters and end users. The ideal candidate has experience with HR ERP systems (Workday, Beamery, BrightHire) and strong communication, analytical, and training skills to enable

Qualifications

• Experience administering TA systems or HR ERP platforms.
• Strong service orientation with accountability and ownership.
• Excellent written and verbal communication skills.
• Ability to work independently and with distributed teams.
• Analytical/problem-solving mindset with attention to detail.
• Proficiency in Microsoft Excel and data analysis.
• Proven time management and multi-tasking ability.
• Experience collaborating with global teams.

Responsibilities

• Own day-to-day administration and continuous improvement of TA systems and applications.
• Provide customer service for inbound questions via ServiceNow and ensure timely resolutions.
• Guide end-users and escalate to HRIS or partners as needed.
• Design and refine processes to improve recruiter efficiency and candidate experience.
• Create and lead Global Talent Acquisition training sessions and materials.
• Participate in HR-led workstreams and partner with stakeholders to meet timelines.
• Explore AI-enabled workflows to streamline recruiting operations.

Skills

HR ERP

Service orientation

Communication

Independent work

Analytical thinking

Excel

Time management

Global teamwork

Education

Bachelor's degree

Tools

Workday

Beamery

BrightHire

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Talent Operations Specialist for a contract assignment with one of our premier Research and Advisory clients in Stamford, CT, Irving, TX or Fort Myers, FL.

Responsibilities

• Primary accountability for the day-to-day administration and continuous improvement of TA systems and applications to keep workflows clear, consistent and easy to use.
• Provide customer service experience through the monitoring and maintenance of the inbound questions through ServiceNow, with a view to ensuring timeliness, quality of responses and resolutions, exceeding customer expectations around service levels.
• Provide solutions for inbound questions, tracking and driving requests to a timely closure
• Follow up and follow through with end-users to ensure cases/issues are closed to customer satisfaction
• Triage to and follow up with subject matter experts
• Guide end-user support for completing system transactions
• Design and refine processes that improve recruiter and hiring team efficiency while supporting a strong candidate experience
• Serve as a point of contact for end user inquiries (Sourcer, Recruiters, Program Specialists & Managers) and elevate to HRIS or other partners appropriately
• Create and lead Global Talent Acquisition training sessions, related to system and process changes – this includes building training material and guides, facilitating live training sessions, hosting office hours and workshops
• Participate in workstreams for HR-led projects that impact recruiting processes aligning closely with stakeholders and project timelines to keep project on track, well-documented, and aligned with company goals
• Partner with cross-functional teams across People Operations and Talent Acquisition to translate needs into practical solutions
• Explore thoughtful ways to use generative AI to streamline workflows and improve outcomes

Required Skills

• Experience as a systems administrator in Workday, Beamery, BrightHire or any other HR ERP (implementation experience a plus)
• Strong service orientation with a high sense of ownership and accountability
• Superior interpersonal, written and verbal communication skills
• Proven ability to work independently and as part of a distributed team, taking direction from multiple team members
• Strong analytical, troubleshooting and problem solving abilities, a 'systems' thinker with a process orientation and outstanding attention to detail
• Strong Microsoft Excel skills required
• Strong work ethic and motivated to achieve goals and exceed expectations
• Exceptional time management skills and an ability to handle multiple assignments and meet deadlines
• Ability to work successfully with a global team

Preferred Skills

• Bachelor's Degree preferred; degrees in HR, Business Information Systems, Management Information Systems, Computer Science, or related field preferred

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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.