Talent Operations Specialist

RK Management Consultants, Inc.; Stamford (CT); Hybrid; USD 70,000 - 90,000; Part time

Job summary

RK Management Consultants, Inc. is seeking a Talent Operations Specialist/Human Resources Coordinator in a hybrid, multi-location setup (Stamford, CT; Irving, TX; Fort Myers, FL).

The role focuses on optimizing recruiting processes and HR technology platforms in close partnership with the global TA team and analytics groups. You will own day-to-day TA systems administration, deliver global trainings, and drive process improvements to enhance recruiter efficiency and candidate experience.

Qualifications

• Experience as a systems administrator in Workday, Beamery, BrightHire or any HR ERP.
• Strong service orientation with ownership and accountability.
• Excellent interpersonal, written and verbal communication.

Responsibilities

• Administer TA systems and applications to keep workflows clear and easy to use.
• Provide customer service for inbound HR technology inquiries via ServiceNow, ensuring timely, quality responses.
• Solve inbound questions and route requests to timely closure.
• Follow up with end-users to ensure cases are closed to satisfaction.
• Triages to subject matter experts and guides end-user transactions.
• Design and refine processes to improve recruiter and hiring team efficiency and candidate experience.
• Serve as a point of contact for end users and escalate to HRIS or partners as needed.
• Create and lead Global Talent Acquisition training on system/process changes.
• Participate in HR-led workstreams impacting recruiting processes with stakeholders.
• Collaborate with People Operations and Talent Acquisition to translate needs into solutions.
• Explore use of generative AI to streamline workflows.

Skills

Workday

ServiceNow

HRIS

Customer service

Attention to detail

Communication

Time management

Global teamwork

Education

Bachelor’s degree preferred

Tools

Workday

Beamery

BrightHire

Job description

Job Title: Talent Operations Specialist/Human Resources Coordinator

Role Type: 6+ Months Contract

Location: Stamford, CT/Irving, TX/Fort Myers, FL (Hybrid)

The Talent Operations Specialist role will specifically focus on optimizing and refining our recruiting processes and systems, through close partnership with the global TA team, HRIS, HR, and People Analytics. This position focuses on the operational responsibilities associated with satisfying inbound customer service requests, for HR Technology platforms. This role requires attention to detail, execution excellence and a strong customer service orientation.

Responsibilities

• Primary accountability for the day-to-day administration and continous improvement of TA systems and applications to keep workflows clear, consistent and easy to use.
• Provide customer service experience through the monitoring and maintenance of the inbound questions through ServiceNow, with a view to ensuring timeliness, quality of responses and resolutions, exceeding customer expectations around service levels.
• Provide solutions for inbound questions, tracking and driving requests to a timely closure
• Follow up and follow through with end-users to ensure cases/issues are closed to customer satisfaction
• Triage to and follow up with subject matter experts
• Guide end-user support for completing system transactions
• Design and refine processes that improve recruiter and hiring team efficiency while supporting a strong candidate experience
• Serve as a point of contact for end user inquiries (Sourcer, Recruiters, Program Specialists & Managers) and escape to HRIS or other partners appropriately
• Create and lead Global Talent Acquisition training sessions, related to system and process changes – this includes building training material and guides, facilitating live training sessions, hosting office hours and workshops
• Participate in workstreams for HR-led projects that impact recruiting processes aligning closely with stakeholders and project timelines to keep project on track, well-documented, and aligned with company goals
• Partner with cross-functional teams across People Operations and Talent Acquisition to translate needs into practical solutions
• Explore thoughtful ways to use generative AI to streamline workflows and improve outcomes

Skills

• Experience as a systems administrator in Workday, Beamery, BrightHire or any other HR ERP (implementation experience a plus)
• Strong service orientation with a high sense of ownership and accountability
• Superior interpersonal, written and verbal communication skills
• Proven ability to work independently and as part of a distributed team, taking direction from multiple team members
• Strong analytical, troubleshooting and problem solving abilities, a ‘systems’ thinker with a process orientation and outstanding attention to detail
• Strong work ethic and motivated to achieve goals and exceed expectations
• Exceptional time management skills and an ability to handle multiple assignments and meet deadlines
• Ability to work successfully with a global team

Education

• Bachelor’s Degree preferred; degrees in HR, Business Information Systems, Management Information Systems, Computer Science, or related field preferred