Talent Operations Lead — Scale Programs & Systems

ICONIQ; New York (NY); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) matching

Commuter benefits

Wellness stipends

Tuition reimbursement

Smart-casual dress code

Job summary

ICONIQ seeks a Talent Operations Lead to partner with Talent Acquisition, Management, and Human Capital to scale talent programs and deliver an exceptional employee experience.

You will lead scalable processes across recruiting, learning, development, and programs, while optimizing talent technology and reporting. This role requires strong PM and stakeholder management skills and a drive to leverage AI-enabled solutions.

Qualifications

• 6+ years of experience in Talent Operations or related field.
• Proven success leading cross-functional projects from planning through implementation.
• Experience with talent technology including ATS, CRM, LMS, performance management, and survey platforms.
• Strong project, stakeholder, and organizational skills with ability to balance multiple priorities.
• Experience using reporting and operational metrics to inform decision-making.
• Excellent communication and stakeholder influence.
• Familiarity with AI tools to enhance productivity and automation.

Responsibilities

• Lead Talent Operations across recruiting, learning, development, and talent programs by creating scalable processes, systems, and infrastructure.
• Drive cross-functional projects from planning through execution, partnering with Talent Acquisition, Talent Management, Human Capital Operations, IT, and business leaders.
• Optimize and oversee talent technology, including ATS, CRM, LMS, performance management, and survey platforms.
• Develop and maintain operational playbooks, governance standards, workflows, and documentation that improve consistency and efficiency.
• Partner on reporting, dashboards, and data governance while ensuring the integrity and quality of talent data.
• Manage external talent vendors, including onboarding, contracts, performance, and ongoing relationships to ensure strong service delivery and value.
• Lead change management, communications, and training that drive adoption of talent systems and programs.
• Identify opportunities to improve Talent Operations through automation, emerging technologies, and AI-enabled solutions.

Skills

Talent operations

Project management

Stakeholder management

Organizational skills

Data reporting/analytics

Communication

AI tools familiarity

Tools

ATS

CRM

LMS

Performance management

Survey platforms

Job description

ICONIQ seeks a Talent Operations Lead to partner with Talent Acquisition, Management, and Human Capital to scale talent programs and deliver an exceptional employee experience.

You will lead scalable processes across recruiting, learning, development, and programs, while optimizing talent technology and reporting. This role requires strong PM and stakeholder management skills and a drive to leverage AI-enabled solutions.