Associate, Talent Operations Lead

ICONIQ; New York (NY); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) matching

Commuter benefits

Wellness stipends

Tuition reimbursement

Smart-casual dress code

Job summary

ICONIQ seeks a Talent Operations Lead to partner with Talent Acquisition, Management, and Human Capital to scale talent programs and deliver an exceptional employee experience.

You will lead scalable processes across recruiting, learning, development, and programs, while optimizing talent technology and reporting. This role requires strong PM and stakeholder management skills and a drive to leverage AI-enabled solutions.

Qualifications

• 6+ years of experience in Talent Operations or related field.
• Proven success leading cross-functional projects from planning through implementation.
• Experience with talent technology including ATS, CRM, LMS, performance management, and survey platforms.
• Strong project, stakeholder, and organizational skills with ability to balance multiple priorities.
• Experience using reporting and operational metrics to inform decision-making.
• Excellent communication and stakeholder influence.
• Familiarity with AI tools to enhance productivity and automation.

Responsibilities

• Lead Talent Operations across recruiting, learning, development, and talent programs by creating scalable processes, systems, and infrastructure.
• Drive cross-functional projects from planning through execution, partnering with Talent Acquisition, Talent Management, Human Capital Operations, IT, and business leaders.
• Optimize and oversee talent technology, including ATS, CRM, LMS, performance management, and survey platforms.
• Develop and maintain operational playbooks, governance standards, workflows, and documentation that improve consistency and efficiency.
• Partner on reporting, dashboards, and data governance while ensuring the integrity and quality of talent data.
• Manage external talent vendors, including onboarding, contracts, performance, and ongoing relationships to ensure strong service delivery and value.
• Lead change management, communications, and training that drive adoption of talent systems and programs.
• Identify opportunities to improve Talent Operations through automation, emerging technologies, and AI-enabled solutions.

Skills

Talent operations

Project management

Stakeholder management

Organizational skills

Data reporting/analytics

Communication

AI tools familiarity

Tools

ATS

CRM

LMS

Performance management

Survey platforms

Job description

The Human Capital team at ICONIQ is dedicated to attracting, developing, and retaining exceptional talent while fostering a high-performance culture rooted in our values. As our Talent Operations Lead, you will partner closely with Talent Acquisition, Talent Management, and Human Capital Operations to build the processes, systems, and operational excellence that enable our talent programs to scale and deliver an exceptional employee experience.

What You’ll Do:

• Lead Talent Operations across recruiting, learning, development, and talent programs by creating scalable processes, systems, and infrastructure.
• Drive cross-functional projects from planning through execution, partnering with Talent Acquisition, Talent Management, Human Capital Operations, Information Technology, and business leaders.
• Optimize and oversee talent technology, including applicant tracking, candidate relationship management, learning management, performance management, and survey platforms.
• Develop and maintain operational playbooks, governance standards, workflows, and documentation that improve consistency and efficiency.
• Partner on reporting, dashboards, and data governance while ensuring the integrity and quality of talent data.
• Manage external talent vendors, including onboarding, contracts, performance, and ongoing relationships to ensure strong service delivery and value.
• Lead change management, communications, and training that drive adoption of talent systems and programs.
• Identify opportunities to improve Talent Operations through automation, emerging technologies, and AI-enabled solutions.

Ideal Candidate Background:

• 6+ years of experience in Talent Operations, Talent Acquisition Operations, Talent Management Operations, Human Resources Operations, Program Management, or a related field.
• Proven success leading complex, cross-functional projects from planning through implementation.
• Experience working with talent technology, including applicant tracking, candidate relationship management, learning management, performance management, and survey platforms.
• Strong project management, stakeholder management, and organizational skills with the ability to balance multiple priorities.
• Experience using reporting and operational metrics to identify trends, risks, and opportunities that inform decision-making.
• Excellent communication skills with the ability to influence stakeholders and drive alignment across teams.
• Familiarity with AI tools and technologies is a plus. We value team members who are curious about leveraging AI to enhance productivity, streamline workflows, and drive innovation.

What We Offer:

• Comprehensive Medical, Dental and Vision Insurance starting on your first day of employment.
• Life and disability insurance coverage as well as family and wellness benefits including mental health benefits, fertility benefits, and back-up childcare.
• A matching 401(k) program.
• Commuter Benefits program.
• Stipends to support wellness and hybrid working arrangements.
• We support employees who wish to pursue professional designations/certifications and offer tuition reimbursement in addition to an allocation for books and other supplies needed for an individual's coursework.
• Smart-casual dress code.

Location: Applicants are expected to work onsite in our New York office in accordance with our hybrid working policy.

Compensation Range: ICONIQ is required by law to include a reasonable estimate of the salary range for this role. There are several factors taken into consideration in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At ICONIQ, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation terms. A reasonable estimate of the current salary range is $130,000.00 - 160,000.00 together with the benefits listed above.