Talent Engagement Specialist (925658)

Equus Workforce Solutions; Jersey City (NJ); On-site; USD 34,000 - 36,000; Full time

Job summary

Equus Workforce Solutions in Jersey City, NJ, is seeking a Talent Engagement professional to greet clients, manage the reception area, and coordinate scheduling and outreach. You will maintain client records, generate reports, and support orientations with essential materials.

The role requires strong organizational and communication skills, the ability to multitask, and a proactive approach to process improvements, contributing to a high-performance office environment.

Qualifications

• High School Diploma or GED or higher with 1–2 years of clerical experience.
• Strong organizational, interpersonal and communication skills.
• Self-motivated, flexible team player who can multitask.
• Ability to build connections via in-person and phone conversations.
• Detail-oriented with problem-solving abilities.

Responsibilities

• Greet clients and manage the reception area efficiently.
• Conduct client outreach and schedule appointments.
• Maintain client data in the database and ensure completion.
• Assist with participant orientations and prepare information packets.
• Answer business calls, direct calls to staff, and respond to voicemails within 24 hours.
• Identify opportunities for process improvements and coordinate office communications.

Skills

Organizational skills

Interpersonal skills

Communication skills

Multitasking

Problem solving

Customer interaction

Education

High School Diploma or GED

Job description

• State Location: NJ
• Compensation: USD 24.73 - USD 25.95 - hourly

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• In this Talent Engagement role, you will be an integral part of the
• Operational team, responsible for greeting clients and managing the reception area, client outreach, and appointment scheduling.
• In this role, it is integral that you manage client information in the database and see each client through to completion.
• You will support management by gathering needed data and generating reports.
• In this role, you will also assist with new participant orientations and assembling all necessary informational materials or packets.
• Respond to business phones including directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, scheduling client appointments and reaching out to clients who fail to report for appointments
• Seek out process improvements to improve the company
• Manage and direct office communications

Qualifications

• You are a self-motivated and flexible team player.
• You consider yourself to have strong organizational, interpersonal, and communication skills.
• You're driven and comfortable multitasking.
• You take pride in your ability to recognize and solve problems as they arise.
• You enjoy making connections with others both in person and over the phone.
• You have a High School or General Education Diploma or higher and 1-2 years of clerical experience and are ready to make an impact.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].