Talent Development Lead — Training & QA

Equus Workforce Solutions; Hackensack (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Equus Workforce Solutions is seeking a dedicated professional to support case review and eligibility processes within our office-based operations. The role focuses on ensuring compliance with contractual requirements while maintaining accurate data entry and reporting for workforce programs.

The ideal candidate will implement QA plans, conduct trainings, and drive corrective actions as needed, with frequent interactions across diverse backgrounds. Travel may be required to fulfill duties.

Qualifications

• Knowledge of quality assurance procedures and workforce laws and mandates.
• Experience with eligibility determination and data management processes.
• Excellent communication, training skills; travel may be required.

Responsibilities

• Reviews case files to ensure compliance with contractual agreements.
• May perform case management, eligibility and data entry duties for customers.
• Implements and enforces quality assurance plans.
• Compile data for reporting progress of programs.
• Conducts trainings and orientations.
• Recommends corrective actions and implements corrective action plans.

Skills

Quality assurance

Data management

Eligibility processes

Communication skills

Education

Bachelor's degree

Job description

Equus Workforce Solutions is seeking a dedicated professional to support case review and eligibility processes within our office-based operations. The role focuses on ensuring compliance with contractual requirements while maintaining accurate data entry and reporting for workforce programs.

The ideal candidate will implement QA plans, conduct trainings, and drive corrective actions as needed, with frequent interactions across diverse backgrounds. Travel may be required to fulfill duties.