Quality Assurance Specialist

Equus Workforce Solutions; Milwaukee (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Equus Workforce Solutions, a leading provider of workforce development services in North America, seeks to strengthen its quality assurance and performance monitoring team in Milwaukee, WI. The role focuses on surveillance of workforce activities, evaluating compliance with policies and contracts, and driving continuous improvement across operations and systems.

The ideal candidate will have strong analytical skills, familiarity with laws and regulations, and excellent communication.

Qualifications

• Familiarity with applicable federal, state, and local laws and regulations.
• Able to work in a complex, fast-paced, and confidential environment.
• Excellent written and verbal communication skills.
• Computer literate, able to use software for reports, statistics, and database access.

Responsibilities

• Conduct surveillance of workforce activities and use sampling, audit, and observation to evaluate compliance with policies and contract requirements.
• Implement a continuous quality improvement process through ongoing review of operations and admin systems.
• Evaluate internal reports and provide required monitoring documents.
• Develop and implement continuous quality improvement processes.
• Review customer survey data regularly.
• Communicate effectively with management and staff with good judgment and diplomacy.
• Document that case managers perform timely and accurate activities in required systems.
• Ensure performance reviews of caseload conform with state guidelines on indicators.
• Provide monitoring reports to QA Manager.
• Perform other duties as assigned.

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
• Implements a continuous quality improvement process through the continuing review of operations and administrative systems
• Evaluates internal reports and provides all required monitoring documents
• Develops and implements continuous quality improvement processes
• Reviews customer survey data regularly
• Communicates effectively with management and staff, using good judgment and diplomacy
• Documents case managers are performing timely and accurate case management activities in all required systems
• Ensures performance reviews of caseload conform with State guidelines on all outlined indicators
• Provides monitoring reports to QA Manager
• Other duties assigned

Qualifications

Qualifications:

• Familiarity with applicable federal, state, and local laws and regulations.
• Accustomed to a complex, fast-paced, and confidential work environment.
• Excellent written and verbal communication skills.
• Computer literate, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

Education

• Bachelor's Degree or two years case management experience preferred.
• Directly related work experience in performance monitoring.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.