Lead Talent Development Specialist - WFNJ

Equus Workforce Solutions; Hackensack (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Equus Workforce Solutions is seeking a dedicated professional to support case review and eligibility processes within our office-based operations. The role focuses on ensuring compliance with contractual requirements while maintaining accurate data entry and reporting for workforce programs.

The ideal candidate will implement QA plans, conduct trainings, and drive corrective actions as needed, with frequent interactions across diverse backgrounds. Travel may be required to fulfill duties.

Qualifications

• Knowledge of quality assurance procedures and workforce laws and mandates.
• Experience with eligibility determination and data management processes.
• Excellent communication, training skills; travel may be required.

Responsibilities

• Reviews case files to ensure compliance with contractual agreements.
• May perform case management, eligibility and data entry duties for customers.
• Implements and enforces quality assurance plans.
• Compile data for reporting progress of programs.
• Conducts trainings and orientations.
• Recommends corrective actions and implements corrective action plans.

Skills

Quality assurance

Data management

Eligibility processes

Communication skills

Education

Bachelor's degree

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Reviews case files to ensure compliance with contractual agreements - May perform case management, eligibility and data entry duties for customers - Implements and enforces quality assurance plans - Compile data for reporting progress of programs - Conducts trainings and orientations - Recommends corrective actions, implements corrective action plans - Extensive standing, sitting, computer, phone, and deskwork required; work primarily in a defined office environment with specified hours, although flexible hours may be required - Interacts one on one and in groups with individuals from a diverse range of backgrounds - Availability for out of office meetings, conferences - Minimum of three plus years related experience - Creates, implements, and monitors Standard Operating Procedures (SOPs) - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

Qualifications

• Reasonable accommodations may be made to individuals with disabilities to perform the essential functions: - Demonstrate knowledge of quality assurance procedures and federal, state and local workforce Coalition laws and mandates - Experience conducting quality assurance activities, such as planning and conducting case file or records reviews in a workforce or human services environment as a reviewer, monitor or case manager - Demonstrate a working knowledge of computers and knowledge of data management processes - Demonstrate knowledge of eligibility determination processes and filing procedures - Demonstrate good communication, telephone and customer service skills - Demonstrated ability to conducting training sessions and do presentations - Bachelor's degree in related field - An equivalent combination of acceptable related experience and or training may be substituted for up to two years of the education requirement on a year for year basis - Travel is required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process.