Talent Acquisition Operations Lead

RSM US LLP; Baltimore (MD); Hybrid; USD 82,000 - 140,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid work model

Job summary

RSM US LLP is seeking a Talent Acquisition Operations Supervisor to lead day-to-day TA programs support and interview scheduling across a global team. This role emphasizes coaching, prioritization, and governance to ensure accurate, timely, and compliant service delivery.

The ideal candidate brings 6+ years in TA operations, strong familiarity with enterprise systems, and proven experience in driving continuous improvement within a high-volume environment.

Qualifications

• Bachelor's degree or equivalent with at least 6 years of relevant experience.
• Minimum 4 years of TA operations or related operational functions.
• Experience with campus programs support.
• Experience providing direct or indirect work direction, coaching, mentoring, onboarding support, training, or team leadership responsibilities.
• Experience managing operational processes, escalations, SLAs, quality reviews, or process improvement initiatives in a high-volume, fast-paced environment.

Responsibilities

• Oversee day-to-day TA operations, transactions, and interview scheduling support across assigned areas.
• Lead the Talent Operations team, coaching and managing workload to meet service expectations and SLAs.
• Identify opportunities for process improvements, governance, and data-driven decision making.
• Partner with Talent leaders, centers of excellence, and external vendors to ensure scalable delivery of TA programs.
• Develop and maintain process documentation, training materials, and knowledge resources.

Skills

Microsoft Office

HR systems

Interview scheduling

Reporting & dashboards

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Workday (ATS)

Yello (CRM/Interview Scheduling)

Radancy (Programs/Events)

Job description

RSM US LLP is seeking a Talent Acquisition Operations Supervisor to lead day-to-day TA programs support and interview scheduling across a global team. This role emphasizes coaching, prioritization, and governance to ensure accurate, timely, and compliant service delivery.

The ideal candidate brings 6+ years in TA operations, strong familiarity with enterprise systems, and proven experience in driving continuous improvement within a high-volume environment.