Supervisor, Talent Acquisition Operations - Programs & Interviews

RSM US LLP; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

RSM US LLP is seeking an TA Operations Supervisor in Minneapolis to lead daily TA program support and interview scheduling, ensuring services are delivered accurately and compliantly. You will coach, prioritize, and manage workload while driving continuous improvement in Talent Operations.

The role emphasizes stakeholder collaboration, process standardization, and governance across TA processes, with opportunities to influence reporting, metrics, and service quality within a global, matrix

Responsibilities

• Manage day-to-day workload distribution, prioritization, scheduling, capacity planning to ensure service commitments and operational deliverables are met.
• Support employee onboarding, training, performance feedback, career development, and continuous learning to strengthen team capability and operational consistency.
• Foster a culture of accountability, collaboration, inclusion, partnership, service excellence, and continuous improvement in a global, matrix environment
• Oversee the execution of centralized, repeatable TA processes, transactions, ticket requests, and operational activities across assigned areas of responsibility.
• Ensure operational work is completed accurately, consistently, timely, and in accordance with firm policies, procedures, compliance expectations, and service standards.
• Research, resolve, and respond to complex operational questions, stakeholder concerns, and escalations using best practices, documentation, and appropriate judgment.
• Escalate high-risk, sensitive, or enterprise-impact issues appropriately while maintaining ownership through resolution.
• Identify operational risks, recurring service disruptions, and stakeholder pain points; recommend sustainable solutions to improve delivery and experience.
• Identify opportunities to improve operational efficiency, effectiveness, accuracy, quality, scalability, compliance, and stakeholder experience.
• Collaborate with stakeholders to evaluate current processes, clarify requirements, and recommend practical enhancements.
• Support the development, implementation, testing, training, and administration of centralized, repeatable TA solutions across enterprise systems and integrated tools.
• Lead or participate in process reviews, quality audits, operational improvement initiatives, documentation updates, and implementation readiness activities.
• Develop and maintain process documentation, knowledge articles, job aids, templates, operating procedures, and training materials.
• Use a continuous improvement mindset to identify efficiencies, remove friction, and support scalable service delivery.
• Build and maintain strong internal and external partnerships with Talent leaders, Centers of Excellence, technology teams, external recruitment vendors and other key stakeholders.
• Serve as a trusted point of contact for operational guidance, escalations, service updates, and stakeholder support.
• Foster a culture of customer service, collaboration, and partnership while effectively managing stakeholder expectations.
• Partner cross-functionally to support the successful delivery of Talent Operations programs, initiatives, and services.
• Develop and deliver reporting, dashboards and operational insights that support business decision-making.
• Leverage data and trends to identify opportunities for process improvement, risk mitigation, resource planning, and service optimization.
• Ensure data integrity, reporting accuracy, and adherence to governance, quality assurance, and compliance standards.
• Support operational metrics, audits, and governance activities to drive accountability and continuous improvement.
• Lead onboarding, training, and knowledge-sharing efforts to ensure team readiness and consistent servi

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

The Talent Acquisition (TA) Operations Supervisor sits within the broader Talent Operations team and is a frontline people leader responsible for overseeing the day-to-day execution of TA programs support and interview scheduling support. This role provides direct leadership, coaching, prioritization, workload management, and performance support while ensuring operational activities are delivered accurately, consistently, compliantly, and in alignment with established service expectations.

The role supports centralized, scalable, and highly repeatable talent solutions by coordinating service delivery, managing SLAs, resolving escalations, monitoring quality, supporting reporting and governance, and driving continuous improvement. Employees in this role are expected to exercise sound judgment, balance competing priorities, develop team capability, manage operational risks, support change and adoption activities, and reinforce a culture of service excellence, collaboration, accountability, and continuous improvement.

People Leadership & Team Development

• Manage day-to-day workload distribution, prioritization, scheduling, capacity planning to ensure service commitments and operational deliverables are met.
• Support employee onboarding, training, performance feedback, career development, and continuous learning to strengthen team capability and operational consistency.
• Foster a culture of accountability, collaboration, inclusion, partnership, service excellence, and continuous improvement in a global, matrix environment

Operational Service Delivery & Execution

• Oversee the execution of centralized, repeatable TA processes, transactions, ticket requests, and operational activities across assigned areas of responsibility.
• Ensure operational work is completed accurately, consistently, timely, and in accordance with firm policies, procedures, compliance expectations, and service standards.
• Research, resolve, and respond to complex operational questions, stakeholder concerns, and escalations using best practices, documentation, and appropriate judgment.
• Escalate high-risk, sensitive, or enterprise-impact issues appropriately while maintaining ownership through resolution.
• Identify operational risks, recurring service disruptions, and stakeholder pain points; recommend sustainable solutions to improve delivery and experience.

Process Improvement & Operational Excellence

• Identify opportunities to improve operational efficiency, effectiveness, accuracy, quality, scalability, compliance, and stakeholder experience.
• Collaborate with stakeholders to evaluate current processes, clarify requirements, and recommend practical enhancements.
• Support the development, implementation, testing, training, and administration of centralized, repeatable TA solutions across enterprise systems and integrated tools.
• Lead or participate in process reviews, quality audits, operational improvement initiatives, documentation updates, and implementation readiness activities.
• Develop and maintain process documentation, knowledge articles, job aids, templates, operating procedures, and training materials.
• Use a continuous improvement mindset to identify efficiencies, remove friction, and support scalable service delivery.

Stakeholder Partnership & Communication

• Build and maintain strong internal and external partnerships with Talent leaders, Centers of Excellence, technology teams, external recruitment vendors and other key stakeholders.
• Serve as a trusted point of contact for operational guidance, escalations, service updates, and stakeholder support.
• Foster a culture of customer service, collaboration, and partnership while effectively managing stakeholder expectations.
• Partner cross-functionally to support the successful delivery of Talent Operations programs, initiatives, and services.

Data, Reporting & Operational Governance

• Develop and deliver reporting, dashboards and operational insights that support business decision-making.
• Leverage data and trends to identify opportunities for process improvement, risk mitigation, resource planning, and service optimization.
• Ensure data integrity, reporting accuracy, and adherence to governance, quality assurance, and compliance standards.
• Support operational metrics, audits, and governance activities to drive accountability and continuous improvement.

Training, Knowledge Management & Coaching

• Lead onboarding, training, and knowledge-sharing efforts to ensure team readiness and consistent servi